Nicole Holtrey

• Take loss reports and set up files for auto, home, glass, and roadside assistance claims
• Consistently surpass enterprise metrics with call handling, adherence, and quality
• Actively listen to customers, handling concerns and make appropriate escalations to supervisor
• Maintain a high level or product and service knowledge to continually deliver exceptional customer service

• Assisted customers with orders, billing, and delivery within a high-volume call center environment

• Generated daily reports to guarantee timely delivery of processed orders

• Tracked and monitored invoices and payments for customer and warehouse accounts

• Managed and reconciled monthly departmental procurement charges

• Generated department invoices and managed payment process tracking

• Processed weekly deposits and interdepartmental billings

• Contacted potential candidates for review of journal articles
• Submitted final manuscript and figures for publication
• Organized and coordinated publication deadlines with reviewers and editor