Nicole Hooper
Duncanville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MCI Telecommunications
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Uline
03.2019 - 01.2022
- Guided and processed customer orders and inquiries in a fast-paced environment using world-class technology.
- Provided knowledgeable answers to questions about products, pricing and availability.
- Became a product expert and understood each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Customer Service and Alarm Monitoring
ADT
05.2017 - 02.2019
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Provided alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2016
Skills
- Call Center Operations
- Microsoft Access
- Calendaring
- Prioritization
Timeline
Customer Service Representative
MCI Telecommunications
02.2022 - Current
Customer Service Representative
Uline
03.2019 - 01.2022
Customer Service and Alarm Monitoring
ADT
05.2017 - 02.2019
High School Diploma -
Penn Foster Career School
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