Nicole Hopkins
Tucson,AZ
Summary
Experienced servant leader with a strong technical background, skilled in conducting thorough analyses and delivering actionable insights. Known for upholding high standards and employing a results-driven approach, consistently fostering reliability, collaboration, and adaptability within dynamic teams. Possesses exceptional analytical and communication skills crucial for achieving success in research and project management endeavors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal, Customer Centric Research
Tucson Electric Power
11.2019 - Current
- Research,recommend, and provide oversight for creation of technology solutions to enhance internal and external customer experiences
- Develop technology solutions for workflow optimization and collaboration
- Analyze market and demographic trends to inform customer-focused solutions
- Aggregate and analyze data to identify trends, opportunities, and best practices for customer satisfaction
- Create data visualizations, personas, journey maps, and reports outlining voice of customer research and feedback
Principal Requirements Engineer/Product Owner
Sunquest Information Systems
10.2018 - 11.2019
- Delivered FDA-regulated software on time and within budget, coordinating with internal and external stakeholders
- Gathered requirements and mapped client journeys to translate into actionable software requirements
- Ensured compliance with ISO, FDA, and GDPR cybersecurity standards
- Aligned product development with regulatory requirements for medical devices
- Leveraged Agile practices to drive team success, defining sprint goals and features
Senior Program Manager
Sunquest Information Systems
05.2016 - 10.2018
- Managed product timelines and compliance with ISO and FDA regulations
- Coordinated large product teams across sales, implementation, and development to facilitate a shift to Agile culture
- Delivered 12 products in 26 months, serving over 300 clients and unlocking revenue in anatomic pathology and molecular support
- Oversaw major contracts with vendors and governmental agencies
- Identified risks and implemented mitigation strategies across four major product lines
Director of Product Program
Girl Scouts of Southern Arizona
05.2015 - 05.2016
- Managed a $3.5 million operational budget, driving the vision for sales programs and marketing
- Developed and implemented training for volunteers and staff
- Conducted financial auditing and collaborated with volunteers to establish best practices
- Coordinated with department leads to ensure alignment with the Girl Scouts mission
Program Manager/Scientific Initiatives Coordinator
iPlant Collaborative
08.2009 - 05.2015
- Developed processes for project tracking and reporting across multiple sites
- Coordinated communication for scientific software development projects, resolving roadblocks and risks
- Drafted progress reports for funding agencies and translated scientific needs into actionable deliverables
Education
Bachelor of Science - Biological Sciences
University of Pittsburgh
01.2001
Skills
- SOA Requirements Documentation
- Regulatory and Legal Review and Documentation
- O365 Product Suite
- Atlassian Confluence/JIRA
- Mondaycom
- Laboratory Software/Bioinformatics
- Wireframing/UX Design
- Agile Development Practices
- Training and mentoring
- Conference presentations
Certification
- Forrester CX Certifications: Mastering CX, Innovating CX, 2022
- Certified Product Owner Training, 2011
- Agile Methodologies Training (Scrum Alliance), 2011
- Project Management Certification, 2010
- Train the Trainer Certification, 2009
- AABB Certification in Blood Banking, 2004
Volunteer Experience
- Troop Leader, Girl Scouts of Southern Arizona, 2014, Present
- Area Team Lead, Girl Scouts of Southern Arizona, 2016, 2020
Publications
- Frontiers in Plant Science
- BMC Bioinformatics
Timeline
Principal, Customer Centric Research
Tucson Electric Power
11.2019 - Current
Principal Requirements Engineer/Product Owner
Sunquest Information Systems
10.2018 - 11.2019
Senior Program Manager
Sunquest Information Systems
05.2016 - 10.2018
Director of Product Program
Girl Scouts of Southern Arizona
05.2015 - 05.2016
Program Manager/Scientific Initiatives Coordinator
iPlant Collaborative
08.2009 - 05.2015
Bachelor of Science - Biological Sciences
University of Pittsburgh
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