Nicole Hourahan
Martinsburg,WV
Summary
To obtain an enduring professional position in a well-organized and professional establishment that utilizes and challenges my professional work abilities in a positive working atmosphere.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Managed Residential Assistance,clean, and Meals
Nicki Lynn assistance and cleaning
Martinsburg, WV
01.2014 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Cracker Barrel Old Country Store
01.2022 - 08.2023
- Provided exceptional service to a high volume of daily guests.
- Pre-bused and cleared tables to ready for next guests.
- Before, during and after shift side work.
- Guest satisfaction by anticipating refills, condiments, accurate and food preparation, friendliness, and any special requests.
Retail Supervisor
Lowes
01.2018 - 01.2019
- Managed all cash and credit transactions (before, during, and after shift).
- Leadership responsibility of all cashiers, customer service, and store support employees.
- Scheduling, delegation, time management, and problem solving.
- Diligence, innovation, creativity.
- Daily, weekly, and monthly inventory.
- A/R, A/P.
- Customer service and satisfaction.
Office Assistant
Taylor Sports and Recreation
01.2015 - 01.2019
- Maintained and sanitized all surfaces, in office.
- Maintained lawn care and landscaping around office.
- Ran bids to potential clients.
- Any additional responsibilities to help maintain the daily function of the business and/or office.
Education
High school Graduate -
Walkersville High school
01.1997
Skills
- Multi-tasking
- Planning
- Organizing
- Delegation
- Leadership
- Scheduling
- Accounts payable/receivable
- Quality awareness
- Diversity awareness
- Adaptability
- Flexibility
- High stress tolerance
- Food safety
- Sanitization
- Mitchell 1
- QuickBooks
- Microsoft Office
- Word
- Excel
- PowerPoint
- POS
- Geneses
- Cash transactions
- Credit transactions
- Cultural awareness
Timeline
Server
Cracker Barrel Old Country Store
01.2022 - 08.2023
Retail Supervisor
Lowes
01.2018 - 01.2019
Office Assistant
Taylor Sports and Recreation
01.2015 - 01.2019
Managed Residential Assistance,clean, and Meals
Nicki Lynn assistance and cleaning
01.2014 - Current
High school Graduate -
Walkersville High school
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