Nicole Howard
Rosenberg,TX
Summary
Experienced License Permit Specialist-Lead with over 10 years of experience in Leadership. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
License Permit Specialist-Lead
Texas Department Of Public Safety Driver License Mega Center
Rosenberg, TX
06.2010 - Current
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Updated operational records or licensing information using computer terminals.
- Performed routine data entry or document management.
- Verified authenticity of foreign identification or immigration documents.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Money Management
Houston, TX
05.2009 - 06.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
OnlineHigh School Diploma -
Flint Northern High School
Flint, MI06.1990
Skills
- Workflow Processes
- Interoffice Correspondence
- Information Updates
- Reading Comprehension
- Complex Problem-Solving
- Office Operations
- Customer Satisfaction
- Critical Thinking
- Clerical Support
- Active Listening
- Microsoft Excel
- Operations Management
Accomplishments
- Supervised team of 18 staff members.
- Documented and resolved internal/external issues which led to positive resolution .
Timeline
License Permit Specialist-Lead
Texas Department Of Public Safety Driver License Mega Center
06.2010 - Current
Customer Service Representative
Money Management
05.2009 - 06.2010
Bachelor of Science - Accounting
Southern New Hampshire University
High School Diploma -
Flint Northern High School
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