Nicole Hudson
Brooklyn,New York
Summary
Seasoned professional with a proven track record at NASDAQ, adept in Data Analysis and Relationship Building. Spearheaded a team reorganization, enhancing efficiency by 20%, and significantly improved client service processes. Excel in complex process improvement, demonstrating a resourceful approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Contingent Securities Processing Senior Analyst
Depository Trust & Clearing Corporation
Jersey City, New Jersey
05.2024 - Current
- Executes on operational processes, making suggestions on improving process and efficiency
- Processes specialized workflows, resolves exceptions, assists with complex inquiries
- Takes ownership of workload, ensures deliverables are met while adhering to critical timeframes; ability to manage competing priorities
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately
- Maintains a steadfast focus on meeting the needs/requests of our internal and external clients, including responding to inquiries timely and accurately, resolving issues promptly
- Demonstrates effective communication skills, active engagement in meetings and display curiosity to learn and grow, accepts feedback given and applies to role
- Participates and owns small projects and initiatives
Senior Operations Specialist
ADP, LLC (Lifion Product)
New York, New York
07.2018 - 09.2023
- Cultivated and maintained over 15 Lifion vendor relationships, including an average of 150 yearly contract employee on-boarding processes
- Point-of contact for contractual division employee vendors, service vendors and one-off invoicing and payments
- As liaison, cultivated and maintained vendor relationships through monthly touch-base calls and daily analysis of vendor accounts
- Worked with C-suite across various industries domestically as well as internationally
- Researched, tracked and analyzed Lifion vendor aging report for enhanced invoice review, snapshot balances, locating historical information, and reconciliation of accounts
- Created and implemented Lifion office-wide policies and procedures
- Contributed to the development and evolution of Lifion by ADP’s Best Practices
Director/ Specialist
NASDAQ, Incorporated
New York, New York
06.2013 - 03.2015
- Managed over 120 clients and various internal relationships on behalf of the Corporate Advisory Global Regulatory and Institutional Identification business
- Supported NASDAQ by providing competitive intelligence utilized to fulfill and enhance product offerings, improve business processes for client satisfaction and better service, as well as in identifying new strategic opportunities
- Spearheaded reorganization of the team for maximum efficiency; reduced operation costs of the team by 20%
- Increased exposure of global ownership services by 60 high-profile clients, or 100%
- Developed client-specific proposals for new project objectives based on competitive intelligence
- Identified opportunities and suggested solutions to improve business processes
- Synthesized and integrated data from various sources into concise proposals, deliverables, and ad hoc reports for a broad audience
- Strategically modified and led process ownership of the global institutional identification process currently utilized by employees of NASDAQ
- Automated report process and decreased turnaround time from six (6) to two (2) weeks
- Trained and mentored staff to ensure smooth workflow solutions around new processes
- Redesigned a training program that ensured client confidentiality as well as full compliance with U.S
- And global securities laws when dealing with the global investment community
- Supervised a team of eight (8) analysts (New York City, Atlanta, Georgia, and Manila, Philippines) in executing over 1,950 reports annually
Associate Director
Thomson Reuters (f/k/a Thomson Financial)
New York, New York
02.2006 - 06.2013
- Successfully managed the team through two acquisitions, cultural changes, and new system training
- Worked across teams in developing Best Practice corporate Investor Relations resources, delivering exceptional quality customer service to clients, and increasing division profitability
- Collaborated with Sales and Equity Surveillance departments in successfully securing and servicing more than 150 client accounts; saved 10% of at-risk clients over two (2) years
- Orchestrated team consisting of four (4) analysts covering eight (8) South African clients
- Revamped and standardized Thomson’s STRATE identification process for institutional ownership analysis for South African clientele
- Created training program for South African team to assume full responsibilities of client base
Education
Data Analytics Course - Advanced Excel and Tableau
BrainStation
New YorkMaster of Arts - Political Science
Brooklyn College, C.U.N.Y.
BrooklynBachelor of Arts - Political Science
Brooklyn College, C.U.N.Y.
BrooklynSkills
- Data Analysis
- Organized
- Detail-Oriented
- Focused
- Researcher
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Accountable Team Player
- Complex Process Improvement
- Resourceful
- Securities Law Knowledgeable
- Relationship Builder
- Contract Management
- Jira Competent
Timeline
Contingent Securities Processing Senior Analyst
Depository Trust & Clearing Corporation
05.2024 - Current
Senior Operations Specialist
ADP, LLC (Lifion Product)
07.2018 - 09.2023
Director/ Specialist
NASDAQ, Incorporated
06.2013 - 03.2015
Associate Director
Thomson Reuters (f/k/a Thomson Financial)
02.2006 - 06.2013
Data Analytics Course - Advanced Excel and Tableau
BrainStation
Master of Arts - Political Science
Brooklyn College, C.U.N.Y.
Bachelor of Arts - Political Science
Brooklyn College, C.U.N.Y.
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