Nicole Hughes
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Administration Associate
UNMC
Omaha, NE
08.2023 - Current
- Provided HR administrative assistance to management team.
- Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
- Maintained employee records in accordance with applicable legal requirements.
- Provided advice and guidance on personnel matters to managers and supervisors.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
- Prepared reports related to HR metrics such as turnover rate, absenteeism rate.
- Ensured compliance with all relevant laws and regulations pertaining to labor standards.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
HR Operations Manager
Blueprint Logistics/Amazon
11.2022 - 07.2023
- Responsible for the operational success of an Amazon Delivery Service Partner
- Administered HR responsibilities including tie card editing, approval, and payroll processing.
- Ensured accurate documentation of employee attendance and resolved disciplinary issues.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assist with interviews as well as hiring n onboarding process
- Managed workers comp claims and incident reports
- Maintained accurate records of vehicle maintenance and road incidents, ensuring timely resolution.
Supervisory Compliance Analyst
Federal Reserve Bank
08.2019 - 11.2022
- Department of US Treasury security clearance
- Supported key payments business lines and programs in partnership with the Treasury and US military
- Managed efficient payment and debit operations for service members' accounts
- Responsible for overseeing and implementing a subset of intricate global payment processes
- Develops training plans and materials for department employees and assists management in cross training staff on various job responsibilities
- Ensured accurate documentation of changes in process flows.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Developed training materials for personnel regarding compliance standards and procedures.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
Financial Aid Verification Specialist
Metropolitan Community College
08.2017 - 08.2019
- Provided comprehensive and precise financial aid counseling for students seeking federal, state, and institutional financial assistance.
- Distributed and explained financial aid application, including student loan application process
- Skilled in utilizing Ellucian Colleague software and proficient in Microsoft Office software.
- Managed telephone interactions and promptly responded to messages left.
Accounts Receivable Technician
01.2016 - 07.2017
- Demonstrated excellent communication skills while assisting patients and providers over the phone.
- Managed a team while also providing quality assurance to ensure optimal performance
- Monitored calls and verified randomly selected claims for accuracy and proper submission
- Ensured accuracy and efficiency of operations, processing, and monitored incoming payments.
- Identified and resolved issues that hindered claim payment finalization.
- Ensured proper coding of resubmitted claims to expedite processing
- Validated reimbursement requests by reviewing credit balances. Took action to reallocate funds as necessary.
- Prepared monthly statements for customers, researched and resolved payment discrepancies.
Education
M.S Organizational Leadership -
Columbia Southern University
Orange Beach, AL12-2024
Bachelors of Arts in Human Services -
Columbia College
11.2017
Skills
- Talent Acquisition
- Compensation and benefits
- Organizational Development
- Onboarding and Orientation
- Payroll Administration
- Background Checks
- Exit Interviews
- Microsoft Office proficiency
- Human Resources Operations
- Records Management
- Microsoft Office and Docusign
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
- Travel
Timeline
Administration Associate
UNMC
08.2023 - Current
HR Operations Manager
Blueprint Logistics/Amazon
11.2022 - 07.2023
Supervisory Compliance Analyst
Federal Reserve Bank
08.2019 - 11.2022
Financial Aid Verification Specialist
Metropolitan Community College
08.2017 - 08.2019
Accounts Receivable Technician
01.2016 - 07.2017
M.S Organizational Leadership -
Columbia Southern University
Bachelors of Arts in Human Services -
Columbia College
Similar Profiles
Joshua QuesenberryJoshua Quesenberry
Registered Nurse, CVICU at UNMCRegistered Nurse, CVICU at UNMC
Ava FehrAva Fehr
Work Study Student at UNMCWork Study Student at UNMC
Samantha SchindlerSamantha Schindler
Volunteer at UNMCVolunteer at UNMC