Nicole Huguely
Springfield,OH
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
Assurant Inc.
05.2020 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Cosmetologist
Serenity Beauty Room
04.2013 - Current
- Developed and implemented promotional strategies to increase service usage among new and existing clients.
- Assessed client needs through consultations to provide tailored beauty solutions that meet individual preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
GED -
Springfield North High School
Springfield, OH07-2000
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Customer service
- Problem resolution
- Teamwork and collaboration
- Issue and complaint resolution
- Call documentation
Timeline
Senior Customer Service Representative
Assurant Inc.
05.2020 - Current
Cosmetologist
Serenity Beauty Room
04.2013 - Current
GED -
Springfield North High School