Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Hulgan

Creswell, Or

Summary

Expert in managing complex logistics and coordinating transportation services. Strong communication, problem-solving, and organizational skills enhance performance in high-pressure environments. Proven track record of improving efficiency and accuracy, leading to enhanced operational flow. Focused on maintaining effective communication among drivers, customers, and management to ensure timely deliveries.

Overview

24
24
years of professional experience

Work History

DSP

Rever Grand
Creswell
05.2022 - Current
  • Instructed family members on providing bedside care for enhanced client support.
  • Contributed to case reviews, analyzing client status and progress effectively.
  • Facilitated client communication with loved ones by typing and relaying messages.
  • Assisted clients in adjusting to new lifestyles during recovery or incapacitation.
  • Coordinated follow-up with medical providers regarding client appointments.
  • Maintained detailed records of services delivered to clients for accurate tracking.
  • Managed inventory levels to ensure operational efficiency and customer satisfaction.
  • Collaborated with team members to resolve delivery issues promptly.

Warehouse Forklift Operator

9wood
Springfield
02.2020 - 01.2022
  • Operated forklifts to efficiently transport materials throughout warehouse.
  • Loaded and unloaded pallets onto trucks while adhering to safety protocols.
  • Maintained accurate inventory records using warehouse management systems.
  • Conducted regular forklift inspections to ensure compliance with safety standards.
  • Assisted in training new employees on proper forklift operation techniques.
  • Organized storage areas for optimal accessibility and efficient space utilization.
  • Received, inspected, and stocked incoming shipments, verifying contents against purchase orders.
  • Completed delivery paperwork including bills of lading and packing slips.

Manager

Dari Mart
Eugene
03.2010 - 05.2016
  • Mentored junior staff to enhance professional growth and development.
  • Reviewed project proposals for compliance with company standards and goals.
  • Monitored staff performance, addressing issues promptly to ensure accountability.
  • Enforced customer service standards; resolved customer problems to maintain quality service.
  • Coached and trained team members to elevate job performance and skills.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards.
  • Trained employees on various roles to ensure adequate coverage across positions.
  • Developed strategies that increased customer satisfaction and fostered loyalty.

Dispatcher

Farwells Towing
Eugene
03.2005 - 06.2007
  • Coordinated towing requests efficiently for various vehicle types and locations.
  • Operated dispatch software to track vehicle availability and response times.
  • Communicated effectively with drivers to provide updates and instructions.
  • Managed multiple calls simultaneously while ensuring accurate information relay.
  • Scheduled towing assignments based on priority and driver availability.
  • Collaborated with law enforcement to respond promptly to accident scenes.
  • Maintained clear records of service requests and completed jobs daily.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Received and dispatched calls for emergency services.
  • Ensured compliance with safety regulations and company policies.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Tow Truck Operator

Big Johns
Eugene
04.2001 - 02.2002
  • Operated tow trucks for vehicle recovery and transportation.
  • Conducted safety inspections on towing equipment and vehicles.
  • Maintained accurate records of service calls and vehicle conditions.
  • Ensured compliance with local regulations and safety standards in towing operations.
  • Communicated effectively with dispatch to coordinate service requests.
  • Assisted customers with roadside assistance and vehicle issues.
  • Collaborated with law enforcement during accident recovery operations.

Education

Some College (No Degree) - Law

Lane Community College
Eugene, OR

Skills

Record keeping and inventory management

  • Effective communication
  • Conflict resolution
  • Problem solving
  • Administrative organization
  • Adaptability and multitasking
  • Data filing and archiving
  • Time management and organization

Timeline

DSP

Rever Grand
05.2022 - Current

Warehouse Forklift Operator

9wood
02.2020 - 01.2022

Manager

Dari Mart
03.2010 - 05.2016

Dispatcher

Farwells Towing
03.2005 - 06.2007

Tow Truck Operator

Big Johns
04.2001 - 02.2002

Some College (No Degree) - Law

Lane Community College

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