Experienced administrator with increasing knowledge and expertise in technical support and organizational skills. An energetic self-starter with a clear understanding of the importance of teamwork, communication, and superior customer service.
More than 20 years of varied and increasing administrative responsibility has included:
Planning/Organizing
Customer Order Processing
Delegating
Spreadsheets
Scheduling Gathering Data & Presenting
Coordinating
Managing Commission Payroll
Crisis Action Team (CAT)
Conduct rapid vetting for Southwest Border groups
Work turnaround time within 24-48 hours
Work high volume of cases
Work urgent requests that need to be completed within an 8-10 hour day
Run Southwest Border applicant names through databases (EASE Super Query, ISMS, JICMS, CVS/PIPS, and DISS)
Review CVS/PIPS/DISS for investigations, clearances, and to verify CE enrollment
Review guidance and disqualifiers to make an adjudicative determination to approve or deny facility access to work on the border
Create records in ISMS database system
close cases out as deny or grant.
Case Controller – Applicant Intake Branch
Process Background Investigation Requirements Determination (BIRD) cases to include creating prescreen and pre-appointment records in ISMS
Conduct review and approval of e-QIP cases
Review ISMS/PIPS/DISS for prior investigations to determination reciprocity eligibility/ineligibility
Run preliminary checks
Process residency waivers.
Periodic Re-investigation/Security Clearance Teams
Evaluated/coordinated security access and clearances. Reviewed classified documents and develop information criteria for clearance and access to databases and other automated systems
Adjudicate background investigations to recommend grant, deny, revoke or suspend clearances
Provided technical assistance in support of personnel security programs and operations
Schedule background investigations
Conducted computer checks on ongoing investigations using a variety of automated data systems
Checked data for completeness, validity, and consistency Assisted with troubleshooting and maintenance of computer related programs and provide operational assistance to users
Assisted with training in-house and contract personnel on e-QIP and scheduling procedures.
Processed security clearance requests for positions that are issued by the specialist
Provided technical assistance in support of personnel security programs and operations
Scheduled background investigations
Reviewed and processed security clearance requests Received requests to certify security clearances to other agencies and private industries
Prepared responses to routine Freedom of Information and Privacy Act requests
Conducted research to gather information for personnel security specialists to conduct program evaluation
Prepared monthly statistical reports
Conducted computer checks on ongoing investigations using a variety of automated data systems
Assisted with troubleshooting and maintenance of computer related programs and provide operational assistance to users
Assisted with training in-house and contract personnel on scheduling procedures
Provided technical assistance in support of personnel security programs and operations
Processed background investigation requests for positions that are issued by the personnel security specialists
Conducted research to gather information for specialist to conduct program evaluation
Prepared statistical reports
Conducted computer checks on ongoing investigations using a variety of automated data systems to include but not limited to PIPS, TECS, and NCIC Involved in the development and maintenance of databases
Checked data for completeness, validity, and consistency Provided operational assistance to personnel security specialists
Performed the necessary procedures for preparing, opening, and closing FOIA, and maintained FOIA database to produce monthly reports
Maintained organized filing system for department records
Gathered information and produced Marketing Newsletter
Managed daily updating of the DC Metro cable system information website
Maintained department calendar of meetings and events
Distributed incoming/outgoing correspondence
Received telephone calls concerning illegal cable activity
Produced spreadsheet of affected areas
Assigned work areas and maintained operation reports of related information
Issued operational reports to supervisory and management for quality control.
Ensured proper document processing and filing
Maintained employee personnel files
Processed new hire information
Processed and distributed company ID bages
Scheduled training sessions
Other operational duties as assigned
District Cablevision/Comcast:
Certificate Microsoft Word, Microsoft Excel, Power Point, Publisher, Access Level 1, and Windows 95
Certificate Distinguished Service
How to be an Outstanding Receptionist
Outstanding Teamwork
The Exceptional Assistant
How to Become a Great Communicator
CBP:
OPM Forms Processing Training, Personnel Security and Suitability Adjudication