Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nicole Hunter

Jonesville,MI

Summary

Dynamic and results-driven professional with a proven track record at Crossmark Inc, excelling in customer service and problem resolution. Leveraged expertise in CRM software and interpersonal skills to enhance customer satisfaction and retention, contributing to a 20% increase in repeat business. Adept at fostering client relationships and driving service delivery excellence.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Retail Reset Representative

Crossmark Inc
  • Resolved customer inquiries to enhance satisfaction and repeat business.
  • Addressed customer concerns promptly, leading to improved service experiences.
  • Enhanced client relationships by providing knowledgeable product guidance.
  • Delivered high-quality customer service through effective communication.
  • Handled complex issues to ensure customer satisfaction.
  • Assisted in training new team members to maintain service standards.
  • Strengthened company reputation with exceptional service delivery.
  • Collaborated with team to achieve customer service goals.
  • Improved response times by streamlining communication processes.
  • Supported sales team by addressing customer queries efficiently.
  • Managed customer accounts to ensure satisfaction and retention.
  • Provided feedback to management for service improvement.
  • Contributed to team success by sharing best practices.
  • Processed customer requests to ensure timely resolution.
  • Exceeded customer expectations with proactive problem-solving.
  • Maintained accurate records to support customer service operations.
  • Improved customer loyalty with consistent follow-up and care.
  • Enhanced service delivery by implementing feedback from customers.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Contributed to team sales goals by upselling products and services to customers.
  • Spearheaded development of mobile app for constituents to report issues directly, enhancing service delivery and satisfaction.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Fostered strong relationships with local business leaders, promoting economic development within district.
  • Addressed constituent feedback by amending proposed bills, thereby aligning more closely with community's needs.
  • Initiated district-wide survey to gauge public opinion on various issues, using results to guide policy decisions.
  • Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.
  • Collaborated with NGOs and community organizations to support social programs, enhancing welfare of underprivileged groups.
  • Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
  • Conducted in-depth research on policy issues to inform and support legislative decisions, contributing to more effective governance.
  • Represented district's interests in state-level discussions, ensuring that local needs and priorities were addressed.
  • Enhanced community engagement through regular town hall meetings, ensuring open communication lines between constituents and office.
  • Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
  • Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
  • Advocated for educational reform by introducing bills aimed at increasing funding and resources for public schools.
  • Negotiated with stakeholders to secure bipartisan support for critical pieces of legislation, facilitating their passage.
  • Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
  • Coordinated with law enforcement agencies to address public safety concerns, resulting in noticeable decrease in crime rates.
  • Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Developed and proposed legislation to improve local infrastructure, leading to smoother traffic flow and safer roads.
  • Led successful campaign to increase funding for mental health services, improving access for residents.
  • Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.

Merchandising Manager

Driveline Merchandising
10.2019 - 12.2024
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
  • Researched new vendors, acquired samples and negotiated merchandise deals.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
  • Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Boosted customer satisfaction by analyzing customer data and optimizing product placement.
  • Created detailed sales reports to track progress against goals, identifying areas for improvement regularly.
  • Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
  • Organized meetings for up to Number staff members to discuss upcoming promotions, key strategies, and tasks.
  • Participated in trade shows to identify new products and trends, staying current on market offerings.
  • Improved gross margin by carefully selecting high-quality merchandise at competitive prices from reputable suppliers.
  • Developed strong relationships with suppliers, securing better deals and exclusive products.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Bult positive relationships with vendors for consistent and reliable supply of products.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Analyzed industry trends to develop relevant offerings.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Collaborated with marketing team for prompt promotion of products.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
  • Negotiated pricing with vendors to achieve maximum profitability.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Generated reports on purchasing activities to support management decisions.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Assessed areas of service concern and developed improvement plans.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Completed monthly profit and loss performance reports.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Analyzed market and delivery systems to assess present and future materials availability.

Press Operator

Martinrea
07.2010 - 10.2012
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
  • Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
  • Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
  • Reviewed completed orders for quality and accuracy.
  • Collaborated with other departments to streamline workflow processes, ultimately improving overall operational efficiency.
  • Contributed to the reduction of machine downtime by promptly troubleshooting and resolving mechanical issues as they arose.
  • Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
  • Managed inventory of printing supplies, proactively ordering necessary materials to prevent production delays or downtime.
  • Assembled and adjusted press parts to print products in accordance with customer specifications.
  • Implemented process improvements that led to faster setup times between job runs, maximizing productivity during shifts.
  • Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
  • Troubleshot press malfunctions and performed necessary repairs to restore functionality.
  • Operated diverse printing presses to produce high-quality printed material within tight deadlines
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Improved print quality by performing regular press maintenance and calibration tasks.
  • Adjusted press settings and monitored ink flow to foster optimal results.
  • Reduced waste materials by optimizing press settings for efficient ink usage and material consumption.
  • Demonstrated flexibility in adapting to various printing methods such as flexographic, lithographic, or digital presses when required for specific projects.
  • Fostered culture of continuous improvement, suggesting equipment upgrades that enhanced performance.
  • Streamlined workflow, organizing press room layout for better accessibility and efficiency.
  • Enhanced operational resilience by cross-training on different types of press machines.
  • Enhanced production quality by meticulously calibrating and adjusting press machinery.
  • Streamlined job setup times, enabling quicker transitions between print projects.
  • Collaborated with graphic designers to ensure accurate print specifications and quality.
  • Increased operational efficiency by streamlining setup process for new print jobs.
  • Facilitated team communication, holding weekly meetings to discuss challenges and opportunities.
  • Optimized color matching processes, resulting in visually appealing and consistent prints.
  • Improved team productivity, leading training sessions on latest press technology and techniques.
  • Achieved significant waste reduction by optimizing press operations and material usage.
  • Reduced print errors, diligently reviewing job orders and specifications before commencing operations.
  • Maintained detailed records of press operations, including maintenance logs and job specifications.
  • Reduced downtime with proactive maintenance and troubleshooting of press equipment.
  • Assisted in inventory management, keeping track of supplies and ordering replacements as necessary.
  • Contributed to environmental sustainability by implementing recycling programs for waste materials.
  • Maintained high standards of safety, following rigorous protocols to prevent accidents.
  • Enhanced print quality, conducting regular inspections and adjustments during runs.
  • Improved customer satisfaction by ensuring timely completion of print orders with high-quality standards.
  • Conducted regular safety audits, identifying and addressing potential hazards in press area.
  • Checked completed work to identify flaws and sort items by grade.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Used gauges, calipers, and other devices to take measurements and identify problems.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.
  • Kept equipment clean, repaired, and lubricated to maximize performance.
  • Oversaw feeding, printing, and delivery process of press machines to maintain specified levels of operation.
  • Restocked workstations with supplies to prevent work delays.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Logged, trafficked, and updated projects in job management software.
  • Installed plates and wash blankets and verified copy checks, correct ink, scores, and barcodes.

Machine Operator

Alphi Manufacturing Inc.
05.1999 - 10.1999
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.
  • Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.
  • Increased production efficiency by meticulously calibrating machinery before each shift.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
  • Fostered team-oriented environment, training new operators on machinery and best practices.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
  • Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
  • Contributed to product innovation by suggesting improvements to machine settings for new materials.
  • Reduced operational costs, identifying and implementing measures to decrease energy and material waste.
  • Improved product quality with thorough inspection and adjustment of machine settings.
  • Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
  • Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
  • Streamlined assembly line operations, resulting in smoother workflow.
  • Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Operated and controlled Type, Type and Type equipment.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Placed orders for materials and equipment with vendors.
  • Compiled reports analyzing performance data and presented findings and results.
  • Assessed readings from recording instruments, Type and other indicators and watched for warning signals.
  • Checked quality of Product or Service by frequent chemical analysis.
  • Verified conformity of processes and conditions for Type systems.
  • Managed operation of boilers, pumps and Type systems.
  • Adjusted control settings to manage chemical reactions, Type and Type settings.
  • Observed indicators to determine factors such as Type and Type.
  • Controlled manufacturing plant operations using SCADA software.

Dishwasher

Mikes Depot
05.1997 - 02.1999
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
  • Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
  • Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
  • Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
  • Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
  • Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
  • Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
  • Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
  • Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
  • Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
  • Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
  • Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
  • Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Washed dishes and assisted in bussing tables.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Open

FBI
03.1981 - Current
  • Developed high-performing teams by recruiting, hiring, and training new employees in line with company values.
  • Monitored financial performance indicators closely, optimizing expenses while maintaining high-quality standards in-store operations.
  • Implemented successful marketing campaigns to increase brand awareness and attract new customers.
  • Led team meetings regularly to maintain open communication channels and address any concerns or challenges effectively.
  • Maintained a well-organized and visually appealing sales floor, driving customer engagement and boosting sales.
  • Negotiated favorable contracts with suppliers, securing competitive pricing on merchandise without compromising quality standards.
  • Reduced inventory shrinkage through effective loss prevention techniques and staff training.
  • Established strong relationships with vendors to ensure timely delivery of merchandise and minimize out-of-stock situations.
  • Oversaw employee performance evaluations annually, providing constructive feedback and setting achievable goals for improvement.
  • Evaluated store performance data regularly to identify areas of improvement and implement targeted action plans accordingly, driving overall business success.
  • Developed comprehensive training programs for new hires to facilitate seamless integration within store culture and processes rapidly.
  • Managed daily operations for optimal efficiency and productivity, achieving store performance goals consistently.
  • Boosted employee morale through recognition programs, fostering a cohesive work environment that positively impacted overall store performance metrics significantly.
  • Resolved customer issues promptly with exceptional problem-solving skills, earning positive feedback from clientele.
  • Conducted thorough competitor analysis to identify industry trends and adjust business strategies accordingly for continued success within the market space.
  • Streamlined procedures for inventory management, ensuring accurate stock levels at all times.
  • Collaborated with regional managers on strategies for store growth, resulting in increased profits year over year.
  • Ensured compliance with local health regulations by maintaining a clean environment throughout the store premises consistently.
  • Enhanced operational efficiency by integrating technology solutions where needed, streamlining processes and reducing manual workload.
  • Increased customer satisfaction by implementing innovative strategies to improve the overall shopping experience.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored, and maintained inventory of diverse products.
  • Delegated daily tasks and oversaw Number employees.
  • Prepared Product or Service for daily deliveries on time and in alignment with specifications.
  • Trained employees on Product or Service, ensuring compliance with top quality standards.
  • Fielded customer complaints and comments.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Bachelor - Respiratory Care Program

Jackson Community College
Michigan
02.2014

Skills

  • Customer service
  • Account management
  • Client relations
  • Sales support
  • Problem resolution
  • Product knowledge
  • Order processing
  • Conflict management
  • Team collaboration
  • Customer retention
  • Service delivery
  • Data entry
  • Follow-up communication
  • Call handling
  • Service consultation
  • Client interaction
  • Cross-selling techniques
  • Complaint resolution
  • Communication skills
  • Presentation skills
  • Upselling strategies
  • Customer satisfaction
  • Relationship building
  • CRM software proficiency
  • Service improvement
  • Technical troubleshooting
  • Account updating
  • Service customization
  • Time management
  • Process optimization
  • Issue escalation
  • Customer inquiries
  • Client onboarding
  • Interpersonal skills
  • Quality assurance
  • Policy adherence
  • Inquiry response
  • Service recommendations
  • Product demonstrations
  • Customer feedback
  • Service follow-ups
  • Sales assistance
  • Knowledge sharing
  • Customer outreach
  • Problem solving
  • Client needs analysis
  • Service promotions
  • Customer loyalty
  • Service coordination
  • Effective questioning
  • Customer support
  • Customer relations
  • Goal-oriented mindset
  • Data entry proficiency
  • Client relationship building
  • Client services
  • Staff training
  • Records management
  • Paperwork processing
  • Telephone reception
  • Client service
  • Cross-functional team development
  • Performance improvement
  • Performance tracking
  • Account servicing
  • Business growth and retention
  • Network development
  • Business development
  • Market research
  • Lead prospecting
  • Sales expertise
  • Systems and software expertise
  • CRM software expertise
  • Product or service expertise
  • Account development
  • Sales reporting
  • Strategic direction
  • Product promotions
  • Technical aptitude
  • Up-selling strategies
  • Territory management
  • Expense reporting
  • Contract negotiations
  • Revenue generation
  • Stakeholder collaboration
  • Type industry expertise
  • Needs analysis
  • Industry awareness
  • Market intelligence
  • Type marketing
  • Retention strategies
  • Type sales techniques
  • Point-of-sale system
  • Contract negotiation expertise
  • Cross-selling
  • Go-to-marketing
  • Order problem solving
  • Multitasking Abilities
  • Excellent communication
  • Multitasking

Accomplishments

I accomplished my FBI training.

Certification

I have work for the FBi from 2yrs old until now.

Languages

English
Native or Bilingual

Timeline

Merchandising Manager

Driveline Merchandising
10.2019 - 12.2024

Press Operator

Martinrea
07.2010 - 10.2012

Machine Operator

Alphi Manufacturing Inc.
05.1999 - 10.1999

Dishwasher

Mikes Depot
05.1997 - 02.1999

Open

FBI
03.1981 - Current

Retail Reset Representative

Crossmark Inc

Bachelor - Respiratory Care Program

Jackson Community College

Similar Profiles

CREATE PROFILE
Nicole Hunter