Nicole Hurley
Cape Coral,FL
Summary
Dedicated and results-driven Academic Registrar with a strong foundation in history and a proven track record of effectively managing academic records and policies. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Student Records, University Registrar, PDSO
Hodges University
Fort Myers, FL
01.2022 - Current
- Oversee the maintenance of accurate academic records, ensure compliance with regulations, and provide support to students, faculty, and staff
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the Registrar's Office
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Designing and generating reports on student enrollment, academic progress, graduation rates, course offerings, and other key metrics, ensuring data accuracy and integrity, identifying trends and patterns in data
- Assessing training needs, designing curriculum and materials, conducting training sessions, evaluating training effectiveness, and providing ongoing support and guidance to staff
- Ensuring accurate and timely reporting, troubleshooting data discrepancies, collaborating with institutional stakeholders to gather necessary information, and staying informed about NSC policies and procedures
- Maintaining accurate student records in SEVIS, issuing immigration documents (such as Form I-20), advising international students on visa requirements and regulations, ensuring institutional compliance with SEVIS reporting requirements, coordinating with government agencies such as ICE and USCIS, and providing support to international students throughout their academic journey
- Completion of IPEDS such as collecting, analyzing, and reporting data on various aspects of postsecondary education, including enrollment, graduation rates, financial aid, institutional characteristics, and more
- Assisting with closing a higher education school by developing and executing a comprehensive closure plan, ensuring compliance with regulatory requirements, communicating with students, faculty, staff.
Assistant Registrar, PDSO
Hodges University
01.2019 - 12.2022
- To provide the highest level of professionalism and customer service to all constituents
- Managed daily operations of the registrar's office including responding to inquiries, scheduling appointments, and providing customer service.
- To create, maintain, and update the Office of Registrar’s procedure manual
- Compliance verification with SEVP for all International Student changes and training on all updated and compliance needs.
- Collaborated with university staff on projects related to admissions, financial aid, academic records management, and other areas of student services.
- Analyzed student feedback surveys regarding the registration process to make improvements where necessary.
Assistant Director of Student Experience and Associate Registrar, PDSO
Hodges University
Fort Myers, FL
01.2020 - 01.2022
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- To lead special projects within the department including, Career Services, ADA, and Retention
- Monitored staff performance, provided feedback, and conducted annual reviews.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Managed daily workflow of personnel by assigning tasks, tracking progress and assisting when needed.
Student Records Manager, DSO
Hodges University
01.2018 - 01.2018
- Maintain, build, and update annual schedule.
- Oversee and provide training to staff on updated policies and procedures.
- Audit all catalog changes, update prerequisites, and make adjustments to courses/programs as needed to comply with the current catalog.
- Conferment of all degrees and certificates, order diplomas, and complete degree verification reporting within the National Student Clearinghouse system.
- Evaluate and verify transfer credits for all students, and update academic assessments accordingly.
- Designated School Official (DSO) monitoring all international students’ enrollment, verifying students’ schedules, student advising, and basic status verification.
ESL Manager, DSO
Hodges University
01.2017 - 01.2018
- Enhance the process of ESL placement testing, registration, graduation, advising, and retention
- Launch new statistics for the ESL and Intensive English Program showing the percentage of improvement of academic success and completion rate of the students
- Enhance and develop new advising strategies to support ESL students and further expand the program.
- Support the transition of university courses to the SCNS system by implementing new course codes and facilitating the development of the annual schedule to accommodate monthly enrollments.
- Guide students on utilizing the new Self-Service system, offering training to ensure their proficiency in navigating the platform and supporting their academic success.
- Provide guidance, support, and oversight to F1 students.
ESL Registrar, DSO
Hodges University
01.2011 - 01.2017
- Assist in the Department of Education implication and compliance for the ESL program by changing the program codes, names, scheduling
- Prepared documents for registration, enrollment, and graduation processes from paper format to fillable PDF
- Implement, monitor, and maintain student academic progress in the ESL program and compliance with Title IV requirements
- Create/implement the new Census date attendance policy for the University
- Service the needs of the students and faculty in the ESL program
- Generate reports and compile statistics on various program aspects and historical data. (ESL "ESL History, ESL Nationality")
ESL Advisor, DSO
Hodges University
01.2010 - 01.2011
- Transfer the ESL database (MS Access) to the University Student Informational System (Datatel) to keep all academic history from admission to program completion.
- Create/apply the template for attendance in WebAdvisor/ Gradebook
- Launch the new implementation of record keeping of all ESL student testing information and placement into the program.
- Tested, evaluated, and counseled students regarding academic performance and goals.
Academic Advisor, DSO
Hodges University
01.2009 - 01.2010
- Update and maintain student academic files, academic evaluations, registrations, and graduation and perform other duties that impact students’ academic history
- Provided academic advisement to students on degree requirements, course selection, and university policies.
- Created individualized academic plans for each student to help them reach their educational goals.
- Evaluated transfer credits from other institutions and determined how they would apply towards a degree program.
- Monitored student performance and provided guidance for improvement where needed.
- Acquired a Designated School Official status to serve International students (F1).
Student Records Coordinator
Hodges University
01.2009 - 01.2010
- Employ and implement technology for the paperless office, including a process and an electronic format for archiving and organizing student information and files
- Resolved discrepancies between paper files and electronic databases.
- Developed training materials related to student records processes.
- Assisted in the development and implementation of new policies and procedures for record keeping.
Academic Administrative Assistant
International College/Hodges University
01.2007 - 01.2009
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Assist in the implementation of a paperless office
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Adhere to FERPA guidelines and promote student records security awareness
- Interact daily with all departments to ensure accurate recording of student information
- Serve as a liaison between the faculty and students
- Maintain and organize student attendance, mid-term grades, and final grades in the system.
Customer Service Representative / Flex Bon
01.2006 - 01.2007
- Specialized in stock and custom orders; focused on customer service, identified customers’ wants and to meet and exceed customers’ needs and expectations.
- Maintained the general ledger system to ensure accurate recording of all transactions.
Assistant Manager / Maggie Moos
01.2005 - 01.2006
- Supervised employees and overlooked the financial income of each day
Customer Service Representative / Office Depot
01.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Master Jurisprudence - Juris Master
Hodges University
01.2024
Associates in Science - Criminal Justice
Hodges University
01.2009
Bachelors in Science - Interdisciplinary Studies with a minor in Criminal Justice
Hodges University
01.2008
Skills
- Strong written and verbal communication skills
- Organizational skills and time management
- Proficient in all Microsoft Office Applications
- Problem-solving and decision-making skills
- documentation and case management
- Excellent clinical assessment and analytical skills
- Perceptive Content (paperless software system)
- Proficient in systems such as Ellucian Colleague (Student Information System), WebAdvisor-Gradebook, Self-Service, Blackboard, Canvas, Formstack, Informer, SEVIS,NSC, Parchmentetc
Certification
- Collier County Citizens Academy Certificate, 2014
- Advanced Collier County Citizens Academy Certificate, 2015
- Ellucian Live Online 2020 Attendee
- HR Center of Excellence: Training Series, 2020-2022
Timeline
Director of Student Records, University Registrar, PDSO
Hodges University
01.2022 - Current
Assistant Director of Student Experience and Associate Registrar, PDSO
Hodges University
01.2020 - 01.2022
Assistant Registrar, PDSO
Hodges University
01.2019 - 12.2022
Student Records Manager, DSO
Hodges University
01.2018 - 01.2018
ESL Manager, DSO
Hodges University
01.2017 - 01.2018
ESL Registrar, DSO
Hodges University
01.2011 - 01.2017
ESL Advisor, DSO
Hodges University
01.2010 - 01.2011
Academic Advisor, DSO
Hodges University
01.2009 - 01.2010
Student Records Coordinator
Hodges University
01.2009 - 01.2010
Academic Administrative Assistant
International College/Hodges University
01.2007 - 01.2009
Customer Service Representative / Flex Bon
01.2006 - 01.2007
Customer Service Representative / Office Depot
01.2006
Assistant Manager / Maggie Moos
01.2005 - 01.2006
Master Jurisprudence - Juris Master
Hodges University
Associates in Science - Criminal Justice
Hodges University
Bachelors in Science - Interdisciplinary Studies with a minor in Criminal Justice
Hodges University
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