Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Huston

Eckert,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 28-year background maintaining customer satisfaction and contributing to company success.


Overview

15
15
years of professional experience

Work History

Manager/Customer Service

Cedaredge Food Town
01.2024 - Current

Transportation Manager

Grayson's Transport and Support, LLC.
04.2018 - 11.2019
  • Assisted law enforcement with transportation of mentally ill or felony clients to jail, to and from psych wards in the state of Colorado
  • Responsible for the well-being and safe transport of all involved parties
  • Managed all data on clients, transporters, and payroll
  • On call 24/7

Transportation Manager

Center For Mental Health
02.2018 - 11.2019
  • Developed a transportation program through the state of Colorado, received the grant
  • Observed staff to review compliance and safety to minimize losses due to violations or damage
  • Supervising personnel
  • Managing training
  • Maintaining records
  • Organization and Time management
  • Hired and terminated employees
  • Strategic planning
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
  • Trained employees on how to deal with mentally ill individuals
  • Policies and procedures
  • Business administration
  • Budgeting
  • Schedule optimization
  • Monitored and reported on transportation costs to the state of Colorado
  • Coaching and mentoring
  • Negotiation

Care Coordinator/Marketer

FirstLight Home Care
06.2014 - 11.2017
  • Understand and adhere to established Policies and Procedures
  • Performs initial and ongoing in-home evaluation and supervision of services
  • Completes appropriate visit records in a timely manner as per FirstLight Home Care Policy
  • Assists in coordination of care for clients
  • Reports changes in client condition to agency employees involved in client's care
  • Perform orientation and training when Owner is unavailable
  • Participate in the quality assurance reviews and evaluations of the agency services
  • Manage 101 caregivers and 250 clients with the help of office staff
  • On call 24/7
  • Developed a program to help doctors and nurses in the hospital when dealing with mentally ill, Alzheimer's or detoxing patients, known as the Sitter Service Program
  • Promoted to Alternate Agency Manager

Dispatcher

Delta County Sheriff
05.2013 - 06.2014
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Maintain radio contact with all law enforcement agencies in the county as needed, responding to requests for information and assistance, contacting public and private agencies and services as required
  • Provide law enforcement with immediate investigative information including driver's license and vehicle registration verification, CCIC and NCIC wanted information, criminal history records (log separate) and other information as requested
  • Answer, document, and respond to all 911 emergency calls dispatching medical and law enforcement assistance as required
  • Ability and willingness to work shifts, weekends, and holidays
  • Dispatch ambulance and fire, notify hospitals of critical information, enter and cancel all municipal warrants, etc
  • Read system maps and caller information, and documented details in system
  • Participated in team-building activities to enhance working relationships

Front Desk/Receptionist

Delio Orthodontics
04.2010 - 01.2013
  • Coordinates with patients for scheduling
  • Oversee and manage both Montrose and Delta offices
  • Greet and welcome patients, answer and respond to telephone calls with professionalism, educate patients on procedures and cost
  • Track cases and referrals to and from other doctors; maintain order in accounts receivable system, collect overdue accounts via telephone and statements, answer patient questions about fees, payments and insurance
  • Perform all month end and daily reports
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Kept accounts in balance and ran daily reports to verify totals
  • Entered customer data into room system and updated information whenever patrons changed rooms
  • Prepared weekly employee work schedules for team members
  • Collected room deposits, fees and payments
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Education

Bachelor of Science - Psychology

University of Phoenix
Phoenix, AZ
05.2015

Certification - Law Enforcement And Corrections

Technical College of The Rockies
Delta, Colorado
05.2005

High School Diploma -

Hotchkiss High School
Hotchkiss, CO
05.1994

Skills

  • Customer service
  • Office management
  • Administrative support
  • Conflict resolution
  • Inventory management
  • Team leadership
  • Organization and time management
  • Strategic planning
  • Business administration
  • Budgeting
  • Coaching and mentoring
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Negotiation
  • Documentation and control
  • Performance improvement
  • Expense reporting
  • Customer Service

Accomplishments

  • Drove record-high sales that elevated the company from -$380,000 to +$3,000,000 in a three year span.
  • Supervised team of 104 staff members.
  • Created programs that were implemented in several facilities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully recruited and trained 97 new staff members.

Timeline

Manager/Customer Service

Cedaredge Food Town
01.2024 - Current

Transportation Manager

Grayson's Transport and Support, LLC.
04.2018 - 11.2019

Transportation Manager

Center For Mental Health
02.2018 - 11.2019

Care Coordinator/Marketer

FirstLight Home Care
06.2014 - 11.2017

Dispatcher

Delta County Sheriff
05.2013 - 06.2014

Front Desk/Receptionist

Delio Orthodontics
04.2010 - 01.2013

Certification - Law Enforcement And Corrections

Technical College of The Rockies

High School Diploma -

Hotchkiss High School

Bachelor of Science - Psychology

University of Phoenix

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Nicole Huston