NICOLE HUTCHKO
South Paris,ME
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Eligibility Specialist
Department Of Health And Human Services
07.2023 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Office Assistant II
Department Of Health And Human Services
06.2023 - 07.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alert staff to arrivals of scheduled appointments.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Continuing Care Program Manager
Linden Ponds
09.2019 - 04.2023
- Participate in budget planning process; identifies and justifies payroll and other department expenditures
- Maintain proper documentation as required by the state and facility
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Identified program obstacles and communicated possible impacts to team.
Independent Living Intermissions Program Coordinator
Linden Ponds
01.2018 - 09.2019
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social projects.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Analyzed trends and data to inform decision-making and program development.
- Researched best practices and developed strategies to improve program outcomes.
Independent Living Intermissions Program Assistant
Linden Ponds
01.2014 - 01.2018
- Communicated with supervisor daily on day to day schedule
- Booked outings
- Booked performers for special events along with Music, Art, Pet therapy
- Worked with the volunteer coordinator and Pastoral Coordinator to have volunteers visit
- Responsible for daily billing and monthly submission of billing
- Communicated with resident families, Home Support, Social workers, housekeeping and dining on the needs of the residents and the program
- Created a monthly calendar to post and distribute
- Budgeted for the program and shopped twice monthly for supplies.
Rose Court Program Assistant
Linden Ponds
01.2013 - 01.2014
- Assisted with planning and coordinating day-to-day and special program activities.
- Created and updated records and files to maintain document compliance.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Prepared clearly written and formatted documents and reports.
- Offered technical support and troubleshot issues to enhance office productivity.
- Ordered and distributed office supplies while adhering to fixed office budget.
HHA – Certified Nursing Assistant
Linden Ponds
07.2011 - 12.2012
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Lead Case Manager
Road To Responsibility
12.2000 - 02.2012
- Cared for intellectually challenged residents living in a group home
- Coordinated medical care including appointments, health insurance inquiries and disputes
- Managed residents finances (paid bills, reimbursements to staff for expenditures and oversaw resident daily spending)
- Organized weekly staff meetings
- Oversaw food and supply shopping
- Processed weekly payroll
- Staff scheduling coordination
Education
Activity Director Certified - Human Services
National Certification Council For Activity Pror.
11.2022
Certified Dementia Practitioner - Human Services
NCCDP
11.2021
Bachelor of Science - Leadership and Organizational Studies
Bay Path University
Longmeadow, MA 03.2020
Bachelor of Science - Real Estate
Real Estate Learning Center
Norwell, MA 09.2018
Certificate Reiki 1 -
Reiki Healing
Rockland, MA 09.2017
Associate of Arts - Liberal Arts Studies
Massasoit Comm. College
Brockton, MA 12.2016
Skills
- Computer proficiency (ex Google Docs, Windows- word, power point, excel)
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Time Management
- Program Leadership
- Information Confidentiality
- Customer Relationship Management
- Office 365
Timeline
Eligibility Specialist
Department Of Health And Human Services
07.2023 - Current
Office Assistant II
Department Of Health And Human Services
06.2023 - 07.2023
Continuing Care Program Manager
Linden Ponds
09.2019 - 04.2023
Independent Living Intermissions Program Coordinator
Linden Ponds
01.2018 - 09.2019
Independent Living Intermissions Program Assistant
Linden Ponds
01.2014 - 01.2018
Rose Court Program Assistant
Linden Ponds
01.2013 - 01.2014
HHA – Certified Nursing Assistant
Linden Ponds
07.2011 - 12.2012
Lead Case Manager
Road To Responsibility
12.2000 - 02.2012
Activity Director Certified - Human Services
National Certification Council For Activity Pror.
Certified Dementia Practitioner - Human Services
NCCDP
Bachelor of Science - Leadership and Organizational Studies
Bay Path University
Bachelor of Science - Real Estate
Real Estate Learning Center
Certificate Reiki 1 -
Reiki Healing
Associate of Arts - Liberal Arts Studies
Massasoit Comm. College