Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Iannuzzelli

Marietta,GA

Summary

Dedicated and focused, Client-focused Veterinary Technician with proven history of excellence in anesthesia, pathology and surgery. Self-motivated and caring individual accomplished in delivering excellent care to felines, canines and other domesticated animals. Commended for outstanding work ethic and sound knowledge of veterinary medical procedures and techniques. Reliable Veterinary Technician possessing friendly demeanor and sound judgment to handle diverse daily tasks. Well-versed in preparing surgical equipment, collecting and preparing specimens and performing initial physical assessments. Diverse and versatile professional knowledgeable about animal health and regulatory compliance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Veterinary Technician

North Cobb Animal Hospital
Kennesaw, GA
10.2019 - Current
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
  • Operated x-ray machines and exposed radiographic films.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Assisted with polishing, removing stains and other dental procedures.
  • Followed precise feeding instructions and schedules for animals under care.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Delivered excellent service to pet owners to drive repeat business.
  • Prepared and reviewed records and consent forms.
  • Dispensed prescription medications upon request from veterinarians.
  • Prepared and labeled medications and instructed client on administration.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Administered and monitored anesthesia for surgeries and operations.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Supervised vet techs and scheduled appointments.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Modified existing software systems to enhance performance and add new features.

Veterinary Receptionist

Jonns Creek Vet Clinic
Johns Creek, GA
10.2017 - 10.2019
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled and confirmed appointments and meetings for management team.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Updated and recorded customer or client information to maintain accounts.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted visitors and provided them with assistance.
  • Arranged hospital admissions for patients as required.
  • Processed patient payments and scanned identification and insurance cards.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Compiled and coded patient information or data in appropriate computer system.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Compiled physical and digital documents, charts and reports.
  • Ordered and maintained supply inventory for medical office.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Filed medical records in an organized manner for easy access when needed.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Processed payments from clients including cash, credit cards, and checks.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Kept track of client's payment history and updated account information accordingly.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Worked with clients to processes all financial transactions.
  • Greeted clients and their pets upon arrival at the clinic.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Checked patients in and out for appointments and collected co-payments.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Director

Angel Accademy
Marietta, GA
11.2010 - 10.2017
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Served as central point of contact for all outside vendors needing to gain access to the building
  • Supplied key cards and building access to employees and visitors
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Posted open positions on company and social media websites
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Managed the day-to-day calendar for the company's senior director
  • Managed daily office operations and maintenance of equipment
  • Greeted all new potential customers to tour the facilities and answer all questions
  • Answered all incoming phone correspondence
  • Received all payments and recorded in ledger
  • Created all daily lesson plans for teachers
  • Responsible for the safe transportation of students
  • Responsible for opening and closing building.

Office Assistant

Reo Vendor
Smyrna, GA
11.2015 - 11.2016
  • Assisted office director on a as needed basis with day to day office responsibilities
  • Organized and maintained filing system
  • Answered all incoming phone calls and directed them to correct personnel
  • Responsible for obtaining third party vendor estimates
  • Responsible for locating qualified subcontractors.

Hostess and bartender

Taco Mac
Suwanee, GA
08.2015 - 03.2016
  • Maintained full knowledge of bar and menu items and made recommendations
  • Maintained full knowledge of all menu items, contents and preparation methods
  • Delivered quality food and beverage service to guests in a responsible manner
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages
  • Neatly set tables
  • Greeted customers with polite manners
  • Answered phone questions about menu and restaurant
  • Kept front house clean and organized
  • Opened and closed out bar
  • Maintained bar stock and inventory.

Assistant Pre-K Director

Sprayberry Academy
Marietta, GA
06.2003 - 04.2010
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion
  • Served as central point of contact for all outside vendors needing to gain access to the building
  • Planned meetings and prepared conference rooms
  • Wrote reports and correspondence from dictation and handwritten notes
  • Dispersed incoming mail to correct recipients throughout the office
  • Supplied key cards and building access to employees and visitors
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Facilitated working relationships with co-tenants and building management
  • Created weekly and monthly reports and presentations
  • Managed the day-to-day calendar for the company's senior director
  • Ordered supplies for building and teachers
  • Greeted new customers and toured the building
  • Answered incoming phone calls and questions about our program
  • Managed daily office operations and maintenance of equipment
  • Handled payments and deposits
  • Opened and closed building.

Education

High School Diploma -

Lassiter High School
01.2001

Skills

  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Self-starter
  • Excellent customer service
  • Client relations professional
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Schedule management
  • Gowning and Gloving Procedures
  • Injectable Agent Induction
  • Animal Restraint
  • Pre-Anesthetic Preparation
  • Surgical Assistance
  • Physical Examination
  • Nail Trimming
  • Clinical Pathology
  • IV Medication Administration
  • Blood Collection
  • Maintain Controlled Drug Inventory
  • Controlled Substance Management
  • Anesthesia Administration
  • Vaccinations
  • Feline Towel Restraint
  • X-Ray Review
  • Monitoring Recovery
  • Explaining Treatment
  • Medication Dispensing
  • Patient Monitoring
  • Tick Removal
  • Vital Signs
  • Spay and Neuter Surgeries
  • Diagnostic Imaging
  • General Anesthesia Recovery
  • Medical History
  • Suture Removal
  • Procedure Support
  • Dental Procedures
  • Specimen Preparation
  • Medication Administration
  • Animal Handling
  • Wound Management
  • Medication Labeling
  • Surgical Preparation
  • Supply Restocking
  • Emergency Care

Accomplishments

  • Successfully implemented GELS curriculum to all Pre-K students and teachers.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for all employees.
  • Coordinated and organized 50k renovation of Daycare facility while maintaining complete functionality.

Timeline

Veterinary Technician

North Cobb Animal Hospital
10.2019 - Current

Veterinary Receptionist

Jonns Creek Vet Clinic
10.2017 - 10.2019

Office Assistant

Reo Vendor
11.2015 - 11.2016

Hostess and bartender

Taco Mac
08.2015 - 03.2016

Assistant Director

Angel Accademy
11.2010 - 10.2017

Assistant Pre-K Director

Sprayberry Academy
06.2003 - 04.2010

High School Diploma -

Lassiter High School

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Nicole Iannuzzelli