Nicole Indivero
Cicero,NY
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Services Manager
Landmark Health
10.2022 - Current
- Manage team of nurses, ambassadors, and care coordinators. Sets team direction, resolves problems, and provides guidance to members of team.
- Responsible for clinical operations and medical management activities across the continuum of care
- Identify and consider appropriate options to mitigate issues related to quality, safety, or affordability when they are identified, and escalates to ensure optimal outcomes, as needed.
- Utilize evidence-based guidelines to make clinical decisions, improve clinical outcomes and achieve business results.
- Identify and implement innovative approaches to the practice, to achieve or enhance quality outcomes and financial performance.
- Use appropriate business metrics and applicable processes/tools to optimize decisions and clinical outcomes.
- Prioritize work based on business algorithms and established work processes, identify business priorities and build consensus to triage and deliver work
- Conduct weekly meetings with department staff to discuss health service operations, goals, and progress.
- Assess staffing needs and collaborated with human resources to recruit qualified healthcare professionals.
- Manage daily operations of the health services department including budgeting, hiring, scheduling, and training staff.
- Implemente strategies to improve operational efficiency and reduce costs while maintaining high-quality patient care standards.
- Review patient complaints and identified areas needing improvement in order to ensure a positive experience for all patients.
- Collaborate with other departments within the organization to coordinate interdisciplinary approaches to providing comprehensive care for patients.
- Ensure compliance with government regulations related to healthcare services delivery.
- Create reports summarizing performance metrics such as cost savings initiatives, program success rates.
- Provide guidance and support to clinical staff regarding best practices in delivering quality healthcare services.
On Call Overnight RN & Triage
Hospice of Central NY & Finger Lakes
02.2021 - Current
- Field incoming calls to patients enrolled with Hospice, triage needs and make home visit as necessary
- Responsible for providing patient care through nursing assessments, planning, implementation, and evaluation
- Provides care to terminally ill patients in the final stages of their lives
- Work with patients and caregivers in a variety of settings, including in the patient’s home, skilled nursing facilities, enhanced care assisted living programs and group homes.
Nurse Care Manager
Landmark Health
09.2021 - 10.2021
- Responsible for overall care management process for high acuity engaged patients. Develop plan of care, provide education, guidance, and support to patients. Including initial comprehensive and ongoing patient assessment.
- Work collaboratively with multidisciplinary team to provide support.
- Ensure that services are managed effectively in the appropriate setting according to patient’s medical condition.
- Monitor patient progress against goals with an emphasis on patient need during transition and health changes.
- Collaborate with IDT and health plans in addressing quality metrics and goal achievement.
- Participate in clinical case review with heath plans to report patient implemented interventions and outcomes.
- Train new NCM’s and act as support during onboarding process.
- Provided education to patients on self-management of chronic conditions.
- Coordinated with physicians, nurses, and other healthcare providers to ensure continuity of care.
- Monitored and evaluated patient outcomes in order to improve quality of care.
Registered Nurse, Case Manager and Nurse Preceptor
St Joseph’s Hospital Home Care
08.2015 - 10.2021
- Coordinate home health care services for referred patients, assists with the establishment of the plan of care in coordination with the physician and clinicians and ensures a seamless transition to home care
- Reviews clinician visits notes to ensure documentation matches plan of care orders
- Track all field clinicians planned visits weekly for the previous week and submission of visit notes
- Coordinates, collaborates with office manager, clinical supervisor, coder, field clinicians, patients, physicians to ensure all planned treatment/interventions are provided to the patient according to the patients plan of care
- Participates in patient case conferences and in-services
- Primary preceptor for new hire clinicians
- Experience in Oasis documentation and coding.
Registered Professional Nurse
Crouse Hospital
06.2014 - 11.2015
- Assessed patient health problems and needs, developed and implemented nursing care plans and maintained medical records.
- Participate in coordinating discharge planning and home care with doctors, social workers, case managers, physical therapists, occupational therapists, nutritionists
- Serve as a patient advocate and recognized for patient satisfaction
- Actively participated in codes and rapid responses on the unit
- Counsel patients and family members on the promotion and maintenance of health and disease prevention through healthy teaching.
Nurse’s Aide
Crouse Hospital
05.2013 - 06.2014
- Assisted patients with activities of daily living, such as bathing, dressing, grooming and toileting.
- Provided emotional support and companionship to patients.
- Observed patient conditions by taking vital signs and noting physical appearance and mental state.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Reported any changes in patient health status to the nurse or physician.
Education
Bachelor of Science in Nursing -
Capella University
04.2023
Associate in Applied Science in Nursing -
Crouse Hospital College of Nursing
05.2014
Onondaga Community College
Skills
- Operations Management
- Staff Development
- Quality Improvement
- Clinical Supervision
- Health Information Systems
- Patient Relations
- Analytical Thinking
- Personnel Management
- Critical Thinking
- Process Implementation
- Operational Records Maintenance
- Interdepartmental Functions Coordination
- Organizational Skills
- Adaptability and Flexibility
- Nursing Operations Management
- Organizational Goal Development
Accomplishments
The National Society for Leadership in Nursing
Sigma Theta Tau International Honor Society of Nursing
Certification
Certified Medical Surgical RN, Certified Home Health Case Manager, Center to Advance Palliative Care (CAPC) designation
Timeline
Health Services Manager
Landmark Health
10.2022 - Current
Nurse Care Manager
Landmark Health
09.2021 - 10.2021
On Call Overnight RN & Triage
Hospice of Central NY & Finger Lakes
02.2021 - Current
Registered Nurse, Case Manager and Nurse Preceptor
St Joseph’s Hospital Home Care
08.2015 - 10.2021
Registered Professional Nurse
Crouse Hospital
06.2014 - 11.2015
Nurse’s Aide
Crouse Hospital
05.2013 - 06.2014
Bachelor of Science in Nursing -
Capella University
Associate in Applied Science in Nursing -
Crouse Hospital College of Nursing
Onondaga Community College
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