Nicole Ingraham
Pembroke Pines,FL
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
Hollywood, Florida
05.2015 - Current
- Addressed customer inquiries and complaints with efficiency and professionalism.
- Monitored service quality to ensure compliance with postal standards and policies.
- Coordinated scheduling to maintain adequate staffing levels during peak times.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
High School Diploma -
Hallandale Adult Community Center
Hallandale, FL06-2009
Skills
- Customer relationship management
- Service quality monitoring
- Complaint resolution
- Staff scheduling
- Escalation management
- Customer feedback analysis
Timeline
Customer Service Supervisor
United States Post Office
05.2015 - Current
High School Diploma -
Hallandale Adult Community Center
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