Nicole Inman
Moulton
Summary
Dedicated leader that excels in taking on new challenges. Ability to assess situations to develop and implement process optimization solutions to meet the challenges presented through strategically leading large groups of personnel with diverse backgrounds. Coordinate general retail operations within a three-million-dollar sales environment. Effective administration of human resources principles to ensure organization success through effective staffing in a highly competitive environment. Ability to develop strategic plans that promote the success of the organization. Experience with quality concepts through the implementation of the proprietary SOMO quality program. A leader with demonstrated experience managing company assets and developing people for their future growth opportunities.
Overview
11
11
years of professional experience
Work History
General Manager
Old Navy
01.2022 - Current
- Planning and execution of the product life cycle for multiple departments; supervised creation of invigorating displays to catch customers attention and support increased sales.
- Oversee all business operation functions
- Responsible for all business-related decisions and reporting to senior management
- Maximize profitability through an understanding of customer tendencies and purchasing habits
- Consistently meet or exceed daily gross profit goals while ensuring compliance with company policies and procedures
- Ensure audit compliance throughout the store
- Responsible for developing and executing opening and closing processes
- Develop my team and support the development of other members of the leadership team
- Schedule special assignments for employees to gain efficiencies and ensure completion of tasks
- Accurate accounting of deposits, cash drawers, and in-store cash
- First line of contact for all human resource related activities
- Responsible for recruitment activities including seeking out potential quality employees for both leadership and associate positions that are the right fit, negotiating salary requirements, executing the onboarding tasks, and ensuring that new employees receive required training
- Monitor business activities and attrition to predict future recruitment needs
- Administer and track disciplinary actions
- Performance of employee reviews for annual merit process
- Help employees with benefit questions or direct them to the proper resources for additional assistance
- Oversee the development of employees by training and guiding employees to maintain high productivity and performance metrics.
- implemented innovative programs to increase employee engagement and reduce turnover.
Assistant General Manager
Old Navy
02.2019 - 01.2022
- Planning and execution of the product life cycle for multiple departments
- Maximize profitability through an understanding of customer tendencies and purchasing habits
- Consistently meet or exceed daily gross profit goals while ensuring compliance with company policies and procedures
- Ensure audit compliance throughout the store
- Responsible for developing and executing opening and closing processes
- Develop my team and support the development of other members of the leadership team
- Assist general manager with business related decisions and act as general manager in her absence
- Schedule special assignments for employees to gain efficiencies and ensure completion of tasks
- Accurate accounting of deposits, cash drawers, and in-store cash
- Manage human relations and administer disciplinary actions
- Contribute to the recruitment and staff selection process
- Negotiate salary requirements with candidates for employment
- Performance of employee reviews for annual merit process
- Help employees with benefit questions or direct them to the proper resources for additional assistance
- Ensure the onboarding and training of employees are executed properly
- Oversee the development of employees.
Business Operations Manager
Old Navy
09.2017 - 02.2019
- Analyze and maintain operational efficiency with proactive oversight and communication
- Manage recruitment and staff selection process
- Performance of employee reviews for annual merit process
- Strategically execute store operational requirements through well planned scheduling and assignment of employee tasks
- Consistently meet or exceed daily gross profit goals while ensuring compliance with company policies and procedures
- Accurate accounting of deposits, cash drawers, and in-store cash
- Responsible for executing opening and closing processes
- Performance of required operational audits.
Department Specialist
Old Navy
02.2015 - 09.2017
- Creative eye for detail and ability to develop innovative and engaging departmental displays
- Design departmental layouts that are visually appealing and highlight the best product combinations while maximizing customer and sale impact
- Prepared merchandise for sales floor
- Assisting in-store operations, audit reports, balanced drawer totals accurately for every shift.
Sales Associate
Old Navy
07.2013 - 02.2015
- Proficient in managing all areas of the sales floor and customer service in a fast-paced retail environment
- Efficiently provide accurate customer service during the checkout process while increasing sales revenue through the recommendation of additional items for purchase.
Education
Master of Business Administration -
Columbia College
Huntsville, AL08.2021
Bachelor of Science in Business Administration with majors in Human Resource Management, Business Administration, and Management -
Columbia College
Huntsville, AL12.2018
Associates of Science in Business Administration -
Columbia College
Huntsville, AL01.2016
Skills
- Business planning
- Visual coordinator for the district
- Decision-Making
- Human resource management
- Customer service
- Goal setting and achievement
- Training and coaching
- Team building practices
Timeline
General Manager
Old Navy
01.2022 - Current
Assistant General Manager
Old Navy
02.2019 - 01.2022
Business Operations Manager
Old Navy
09.2017 - 02.2019
Department Specialist
Old Navy
02.2015 - 09.2017
Sales Associate
Old Navy
07.2013 - 02.2015
Master of Business Administration -
Columbia College
Bachelor of Science in Business Administration with majors in Human Resource Management, Business Administration, and Management -
Columbia College
Associates of Science in Business Administration -
Columbia College