Nicole Iorfida

Work History

United Health Group/MedExpress Urgent Care

04.2018 - Current

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Established effective communication among team members for enhanced collaboration and successful project completion.
Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
Improved department efficiency by streamlining processes and implementing new organizational systems.
Organized and maintained department records for easy access and regulatory compliance.
Created detailed project plans to guide department initiatives from inception to completion.
Served as a liaison between the department and other internal teams, fostering strong working relationships.
Supported the implementation of new software tools and technologies within the department to boost productivity levels among staff members.
Implemented performance tracking tools, enabling informed decision-making and proactive problem-solving within the department.
Implemented project management techniques to overcome obstacles and increase team productivity.

MedExpress Urgent Care

03.2012 - 03.2018

Managed executive calendars, facilitated meetings and appointments, and organized travel arrangements to enhance efficiency.
Processed travel expenses and reimbursements for executive team.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Organized and coordinated conferences and monthly meetings.
Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Crafted polished presentations for executive use, enhancing communication at both internal meetings and external conferences.
Collaborated on special projects to improve overall business operations within the organization efficiently.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates. Facilitated training and onboarding for incoming office staff.

Eisner Law Firm

12.2009 - 06.2011

Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Oversaw the coordination of office schedules while maintaining accurate records of vital dates for deadlines, motions, and important events.
Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
Prepared legal documents such as pleadings, contracts, estate plans, and correspondence.
Manually and electronically filed and served legal documents with courts and opposing counsel.
Communicated pertinent information to clients via phone, email, and mail.
Transcribed legal documents from dictation.

Greater Houston Emergency Physicians

01.2004 - 11.2009

Simultaneously provided support to a diverse group of top-level executives, including the President/CEO, CFO, COO, Regional Medical Director, and Administrator.
Independently handled multiple executive calendars, organizing intricate meeting coordination and nationwide travel schedules.
Screened and prioritized executive's email; maintained executive's contact lists.
Prepared correspondence to be sent by executives to clients, personnel, and physicians.
Assisted with proposal and contract preparations including edits, revisions, and dissemination.
Coordinated team conference calls and meetings, selected venues for meetings/workspace and collaborated and distributed pre-reading and post-meeting materials.
Created PowerPoint presentations, newsletters, brochures, and organizational charts.
Compiled and disseminated data for various monthly reports.
Attended various committee and board meetings and composed minutes.
Assisted Risk Director with patient quality of care and billing dispute investigations, ensuring confidentiality.
Provided backup support to billing department for medical claims follow-up.

Conroe Regional Medical Center

09.1998 - 01.2004

Successfully supported a wide range of C-level executives within the hospital executive suite with strong suits in prioritizing multiple workloads and stringent deadlines.
Served as an initial point of contact for executives, clients and direct reports.
Scheduled meetings and conference calls.
Designed and maintained facility website (intranet).
Created and formatted correspondence for distribution across multiple channels.
Maintained physician and vendor contracts.
Assisted with selecting, training, and evaluating newly hired department secretaries.
Directed complex projects from concept to fully operational status.
Attended Board meetings and produced and forwarded minutes as appropriate.