Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Ippolito

Westwood,NJ

Summary

Multi-talented Retail Store Manager with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Quality-driven facilities maintenance leader with a superior work ethic, project management skills and an adaptable approach. Familiar with life safety systems, structural requirements and codes standards.

Overview

20
20
years of professional experience

Work History

Retail Store Manager

STARBUCKS COFFEE COMPANY
Ridgewood, NJ
11.2010 - Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Facilities Representative TLA

STARBUCKS COFFEE COMPANY
New York, NY
09.2019 - 12.2019
  • Working shoulder to shoulder with Pete Riley, A81 Facilities Service Manager, participating in Facilities Business Day Reviews, capital projects, pre-construction meetings, punch lists, audited and led facilities maintenance classes.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Oversaw vendor-provided building, janitorial, pest control and landscaping services.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Evaluated facilities, furniture and equipment to maintain ergonomic work environment.
  • Drafted and enforced preventive maintenance schedule for facility systems and equipment.
  • Administered and monitored budgets for contracts, equipment and supplies.
  • Created a digital trouble shooting resource and shared on workplace for leaders of all levels to leverage for day to day business operations.

General Manager

Death and Co
New York, NY
10.2007 - 11.2010
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Revamped inventory processes to align supply levels with projections.
  • Reviewed legal materials for compliance to correct issues.
  • Reviewed all invoices for accuracy, subsequently resolving various issues.
  • Maintained current and accurate cash balances for all programs, departments and projects.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Directed food delivery and presentation to maintain catering operations.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Calculated and provided clients with proposals of potential costs to complete event.

Multi-Unit General Manager

SUSHI LOUNGE
Hoboken, Morristown, Totowa, NJ
09.2005 - 10.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.

Education

Culinary Arts Degree - Culinary Arts

Brick Vocational School
Brick, NJ
06.1997

Ocean County College
Toms River, NJ

Skills

  • Quality Assurance
  • Safety mindset
  • System inspections
  • Operational efficiency and safety
  • Service planning and scheduling
  • Supplier contracts management
  • Team direction
  • Maintenance & Repair
  • Work ethic
  • Time management
  • Customer service
  • Conflict resolution

Timeline

Facilities Representative TLA

STARBUCKS COFFEE COMPANY
09.2019 - 12.2019

Retail Store Manager

STARBUCKS COFFEE COMPANY
11.2010 - Current

General Manager

Death and Co
10.2007 - 11.2010

Multi-Unit General Manager

SUSHI LOUNGE
09.2005 - 10.2007

Culinary Arts Degree - Culinary Arts

Brick Vocational School

Ocean County College

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