Nicole Ishaq
LEHIGH ACRES,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Survey Coordinator
Morris and Depew
08.2022 - Current
- Cultivated strong working relationships with external partners, fostering trust and cooperation in all interactions.
- Demonstrated exceptional attention to detail in reviewing questionnaires for clarity, consistency, and relevancy prior to distribution to participants.
- Successfully managed multiple survey projects simultaneously, prioritizing tasks according to urgency and importance.
- Updated deeds, leases and other legal documents with property descriptions and boundary details.
- Assisted engineers in resolving design issues by providing clear visual representations of complex systems using 2D/3D modeling techniques.
- Supported project completion within deadlines by producing accurate, high-quality technical drawings for various applications.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Drafted and revised CAD drawings to meet client specifications.
- Researched and incorporated current codes and regulations into drawings.
Lead Office Administrator/AR Billing Specialist
Truly Nolen
01.2022 - 08.2022
- Process accounts payable and receivable
- Preform Microsoft suite excel spreadsheets for invoicing, corresponding with vendors via Outlook
- Including data entry, routing, accounting, and general reception responsibilities.
- Maintained a high level of customer service by promptly handling inquiries from clients and vendors via phone, email, or in-person visits.
- Ensured smooth office operations, addressing maintenance issues promptly and proactively resolving potential problems.
- Managed vendor relationships, negotiating contracts to ensure cost-effective services for the organization.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Nail Technician
True Salon And Spa
01.2021 - 01.2022
- Assisting clients with nail care treatments and nail art
- Customer service based answering phones and scheduling appointments.
Office Administration / Router Dispatcher
A&S Transporstion
01.2018 - 01.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Configured dynamic routing protocols such as OSPF and BGP for efficient path selection in large-scale networks.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Office Manager
Camp Bow Wow
01.2011 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Greeting and Assisting clients, Employee scheduling, Human Resources, Employee training, Testing temperaments of dogs, dog behavior, Answering phones, Filing, Data entry
- Dog grooming Supervising play yard areas, and monitoring dogs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Web And Graphic Design
Mohave Co
07.2023
Nail Technology License -
Florida Academy
08.2021
Skills
- Management, Advanced Microsoft Applications, Advanced Adobe Software, Digital Media Marketing, excellent telephone etiquette, strong customer service experience and creativity
- Deadline-oriented
- Statistical Knowledge
- Ethical considerations
- Topographic mapping
- Alta Surveys
- Permit acquisition
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Field data collection
- Active Listening
- Effective Communication
- Team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Maximized department performance through strong decision making, problem-solving and project management skills.
- Completed various civil 3D Site Plan project drawings ahead of schedule, saving time and money.
Timeline
Survey Coordinator
Morris and Depew
08.2022 - Current
Lead Office Administrator/AR Billing Specialist
Truly Nolen
01.2022 - 08.2022
Nail Technician
True Salon And Spa
01.2021 - 01.2022
Office Administration / Router Dispatcher
A&S Transporstion
01.2018 - 01.2021
Office Manager
Camp Bow Wow
01.2011 - 01.2017
Associate of Science - Web And Graphic Design
Mohave Co
Nail Technology License -
Florida Academy
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