Nicole Isom
Montgomery,AL
Summary
Dedicated and adaptable professional with a proactive attitude and a quick learning ability. Strong work ethic and effective communication skills. Experienced in successfully navigating change and acquiring new knowledge. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Montgomery, AL
12.2021 - 09.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
Site Manager/Project Manager
Cleaners of America
Montgomery, AL
11.2019 - 11.2021
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Monitored job progress to ensure quality standards were met.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Coordinated workflow between departments to maximize productivity.
- Developed strategies to improve operational efficiency and reduce costs.
- Mentored new employees on safety protocols, processes and procedures.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Interviewed and hired qualified candidates to fill open staff positions.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Retained records of supplies and tools used and tasks performed for each project.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Implemented quality control measures to uphold company standards.
Executive Housekeeping Manager
HyattRegency@theforum
Montgomery, AL
10.2008 - 09.2019
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Monitored budget spending for the housekeeping department.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
Education
Bachelor of Science - Business Administration And Management
Phoenix University
Phoenix, AZSkills
- Open Communication Style
- Effective Communication
- Structured Planning Skills
- Detail-Oriented Approach
- Operational Leadership
- Analytical Problem Solving
- Customer Service
- Task Prioritization
- Resilient in High-Stress Situations
Timeline
Front Desk Agent
Hampton Inn By Hilton
12.2021 - 09.2024
Site Manager/Project Manager
Cleaners of America
11.2019 - 11.2021
Executive Housekeeping Manager
HyattRegency@theforum
10.2008 - 09.2019
Bachelor of Science - Business Administration And Management
Phoenix University
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