Hi, I’m
Nicole Isom
Montgomery,AL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
16
years of professional experience
Work History
Roses Department Store
Assistant Manager
12.2021 - Current
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Cleaners of America
Site Manager/Project Manager
11.2019 - 11.2021
Job overview
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Monitored job progress to ensure quality standards were met.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Coordinated workflow between departments to maximize productivity.
- Developed strategies to improve operational efficiency and reduce costs.
- Mentored new employees on safety protocols, processes and procedures.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Interviewed and hired qualified candidates to fill open staff positions.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Retained records of supplies and tools used and tasks performed for each project.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Implemented quality control measures to uphold company standards.
HyattRegency@theforum
Executive Housekeeping Manager
10.2008 - 09.2019
Job overview
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Monitored budget spending for the housekeeping department.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
Education
Phoenix University
Bachelor of Science from Business Administration And Management
Skills
- Open Communication Style
- Effective Communication
- Structured Planning Skills
- Detail-Oriented Approach
- Operational Leadership
- Analytical Problem Solving
- Customer Service
- Task Prioritization
- Resilient in High-Stress Situations
- Site inspection and management
- Project planning
Timeline
Assistant Manager
Roses Department Store
12.2021 - Current
Site Manager/Project Manager
Cleaners of America
11.2019 - 11.2021
Executive Housekeeping Manager
HyattRegency@theforum
10.2008 - 09.2019
Phoenix University
Bachelor of Science from Business Administration And Management
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