Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ivy

Chapel Hill,TN

Summary

Adept at managing inventory, payroll, staff, invoicing, and general management and accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Dollar General
04.2023 - 08.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Shift Leader

Walgreens
01.2022 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Assistant Store Manager

Dollar General
03.2019 - 01.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Completed routine store inventories.
  • Assisted store manager in meeting standards for customer service and quality.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted in recruiting, hiring and training of team members.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed and managed employee payroll.

Education

High School Diploma -

Forrest School
Chapel Hill, TN
12.2017

Skills

  • Staff training
  • Technical skills
  • Problem solving
  • Organizational skills
  • Decision making
  • Inventory control
  • Task Delegation
  • Product and Service Knowledge
  • Retail Operations
  • Stock Rotations

Timeline

Shift Manager/Key Holder

Dollar General
04.2023 - 08.2023

Shift Leader

Walgreens
01.2022 - 02.2023

Assistant Store Manager

Dollar General
03.2019 - 01.2022

High School Diploma -

Forrest School

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Nicole Ivy