NICOLE JACKSON
Richmond,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
CCR
Continuum Global Solutions
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Entrepreneur in Sales
Nikki's Dazzling Boutique
05.2021 - Current
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Nurse Technician
Sheltering Arms Physical Rehabilitation Hospital
06.2020 - 09.2020
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
Care Partner
VCU Health System
10.2018 - 03.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Care Manager
Sunrise Senior Living
01.2018 - 10.2018
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile Participates in the development of the Individualized Service Plans (ISP) and monthly updates
- Activities of daily living
Customer Service Rep
Concentrix Call Center
01.2016 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Stay At Home Mom
Homemaker
01.2002 - 01.2016
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Formulated and balanced a budget, paying bills and identifying cost-saving opportunities for a household of 2 adults and 7 kids.
Nurse Technician
NYC Methodist Hospital
01.2003 - 03.2005
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients. Successfully completion of a Nurse Technician Program/ Certificate
- Accurately performs and reports vital signs
- Demonstrates knowledge, judgement, and observational abilities needed to meet patient care needs under the direction of a licensed nurse
Security Guard
International Security Services
01.2001 - 08.2001
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
Security Officer
F.J.C. Security Services
01.2000 - 12.2000
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Science - Medical Billing And Coding
University of Phoenix
Richmond, VA06.2014
High School Diploma -
Boys And Girls High
Brooklyn, NY1992
Skills
- Team Collaboration
- Regulatory Compliance
- Clerical Support
- Customer Support
- Cross-Functional Team Collaboration
- Customer Complaint Resolution
Timeline
CCR
Continuum Global Solutions
12.2022 - Current
Entrepreneur in Sales
Nikki's Dazzling Boutique
05.2021 - Current
Nurse Technician
Sheltering Arms Physical Rehabilitation Hospital
06.2020 - 09.2020
Care Partner
VCU Health System
10.2018 - 03.2020
Care Manager
Sunrise Senior Living
01.2018 - 10.2018
Customer Service Rep
Concentrix Call Center
01.2016 - 01.2018
Nurse Technician
NYC Methodist Hospital
01.2003 - 03.2005
Stay At Home Mom
Homemaker
01.2002 - 01.2016
Security Guard
International Security Services
01.2001 - 08.2001
Security Officer
F.J.C. Security Services
01.2000 - 12.2000
Associate of Science - Medical Billing And Coding
University of Phoenix
High School Diploma -
Boys And Girls High
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