Nicole Jackson
Charlotte,North Carolina
Summary
Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of reports using intense review process to uncover concrete evidence.
Overview
12
12
years of professional experience
Work History
Financial Crimes Specialist
TTEC Services
01.2023 - Current
- Championed a proactive approach to financial crime prevention, fostering an organizational culture of vigilance against illicit activities.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Prepared case reports from transcripts of calls.
- Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2019 - 01.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Insurance Agent Advocate
AXA Equitable
06.2012 - 05.2019
- Completed customer applications and updated records to reflect current information.
- Contributed to increased department efficiency by identifying and implementing process improvements in daily tasks.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Assessed customer needs and recommended suitable insurance policies.
Education
Associate of Science - Health Care Administration
ECPI University
Charlotte, NC 01.2025
Skills
- Time management abilities
- Preserving crime scenes
- Credit management
- Incident Reporting
- Call center experience
- Reliability
- Feedback Delivery
- Interpersonal Skills
- Analytical Thinking
- Active Listening
- Risk Assessment
Timeline
Financial Crimes Specialist
TTEC Services
01.2023 - Current
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2019 - 01.2023
Insurance Agent Advocate
AXA Equitable
06.2012 - 05.2019
Associate of Science - Health Care Administration
ECPI University
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