Nicole Jackson
Jacksonville,Florida
Summary
Results driven property claims professional and corporate trainer with in-depth knowledge of insurance principles and laws as well as subrogation handling. Foundational understanding of Lean Six Sigma methodologies for process improvement. Excellent oral and written communication skills,including presentation skills. Proficient in Microsoft Office, analytical and interpretive skills, strong organizational skills, Good interpersonal skills, adept at process improvement and fostering culture. Adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
Work History
Subrogation Manager
Olympus Insurance/T.E.C.H.
06.2023 - Current
- Oversee all aspects of subrogation investigations and recoveries
- Track and report monthly & year to date recoveries
- Complete investigations and provide supports to outside vendors for pursuit of targets for recovery
- Collect, log and ship evidence for inspections as needed
- Follow up with insureds for collection of Hurricane Ian deductibles
- Assign and arrange salvage assignments to outside salvage vendor
- Identify deficiencies in services provided by vendors with relation to subrogation to determine improved processes
Quality Analyst & Staff Trainer
Latitude Subrogation Services
03.2022 - 06.2023
- Review of all claim information and actions taken by specialist to ensure proper handling of subrogation files
- Provided feedback to supervisors with coaching opportunities based on monthly staff audits
- Creation and facilitation of staff training as well as updated procedures
- Closed file review of client claims to identify any missed subrogation opportunities
- Practiced LSS methodologies and process mapping to identify inefficiencies through data analysis, leading to streamlined operations and increased productivity and enhanced user experience
- Addressed systems operation issues by working with Help Desk using internal ticketing process
- Tested system enhancements in training environment and facilitated updates to staff
Claims Examiner & Subrogation Specialist
Raphael & Associates
01.2019 - 08.2021
- Investigate and handle 1st party property claims from First Notice of Loss to resolution
- Review subrogation referrals to determine if viable recovery exists
- Create and execute actions plans for liability claims and process recoveries
- Assist with creating training curriculum for company systems and facilitate to staff
Claims Supervisor of Training
BoatUS/Boat America Corporation
01.2004 - 01.2019
- Conduct interviews for various Claims department positions to ensure candidates were a good fit
- Setting up new hires and internal transfers for department
- Coordinate and teach claims training programs for claims personnel
- Identify and assist in the development, designing and writing of the Claims Training Program
- Track, report and maintain staff metrics, department training and required statutory training
- Facilitate monthly team meetings to include educating and updating claims personnel on new and updated procedures and policies
- Maintain and document staff performance and perform coaching as needed
- Review and evaluate effectiveness of departmental training programs and redefine areas of deficiency
- Take 1st Report of Losses
- Work up settlements and process payments on 1st & 3rd party claims
- Draft and mail correspondences to 1st and 3rd parties
- Follow up with negligent parties on subrogation claims
Education
Associates - Arts
Florida State College
Jacksonville, FL2007
Certified Massage Therapist -
Northern Virginia Institute of Massage
Ashburn, VA2004
Business Administration
Northern Virginia Community College
Woodbridge, VA2003
Advanced Studies Diploma -
Woodbridge Senior High School
Woodbridge, VA1997
Skills
- Property Adjuster 6-20 License
- Negotiation Skills
- Lean Six Sigma Yellow Belt Certified
- Certified Corporate Trainer Certification
- Team Leadership
- Cross-Functional Teamwork
- Performance Management
Timeline
Subrogation Manager
Olympus Insurance/T.E.C.H.
06.2023 - Current
Quality Analyst & Staff Trainer
Latitude Subrogation Services
03.2022 - 06.2023
Claims Examiner & Subrogation Specialist
Raphael & Associates
01.2019 - 08.2021
Claims Supervisor of Training
BoatUS/Boat America Corporation
01.2004 - 01.2019
Certified Massage Therapist -
Northern Virginia Institute of Massage
Business Administration
Northern Virginia Community College
Advanced Studies Diploma -
Woodbridge Senior High School
Associates - Arts
Florida State College
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