Nicole Jackson
LA
Summary
Versatile and dynamic, with a proven track record at Renaissance Marriott Hotel, I excel in multitasking and customer service, ensuring high standards of cleanliness and guest satisfaction. Skilled in staff training and adept at problem-solving, I significantly enhance operational efficiency and service quality, fostering positive guest feedback.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
22
22
years of professional experience
Work History
Food Service Worker
Renaissance Marriott Hotel
11.2016 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared meals according to standard recipes.
- Set up and broke down food service lines quickly to maintain service flow.
Housekeeper
Marriot Hotel
08.2002 - 09.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Banquet Server
Marriot Hotel
09.2013 - 11.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled several tasks concurrently in high-pressure banquet settings.
- Organized table and chair setups following event guidelines.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Housekeeping Supervisor
Renaissance Marriott Hotel
09.2008 - 09.2013
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised updates on equipment installations.
- Collaborated with external suppliers to secure necessary materials.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Education
High School Diploma - General Studies
Booker T Washington High School
New Orleans, LA05.1991
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Strong communication skills
- Problem-solving
- Productivity and efficiency
Languages
English
Full Professional
Timeline
Food Service Worker
Renaissance Marriott Hotel
11.2016 - Current
Banquet Server
Marriot Hotel
09.2013 - 11.2016
Housekeeping Supervisor
Renaissance Marriott Hotel
09.2008 - 09.2013
Housekeeper
Marriot Hotel
08.2002 - 09.2008
High School Diploma - General Studies
Booker T Washington High School
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