Nicole Jackson
Maple Shade
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
South Jersey Radiology
Mount Laurel
06.2025 - 07.2025
- Facilitated patient registration and appointment scheduling for imaging services.
- Managed insurance verification and pre-authorization processes effectively.
- Assisted patients with insurance inquiries and billing questions directly.
- Coordinated communication between patients and healthcare providers regarding appointments.
- Handled sensitive patient information according to HIPAA regulations diligently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Assisted with resolving scheduling conflicts and patient inquiries.
- Distributed treatment and procedural information to patients.
Patient Account Rep Follow Up
Central Billing Office
Camden
07.2024 - 04.2025
- Maintained confidentiality of all patient health, finance, and demographic information.
- Verified eligibility with insurance companies to ensure coverage accuracy.
- Navigated insurance websites and online tools to confirm details of patient coverage.
- Communicated with patients and insurers regarding co-pays, deductibles, and denials.
- Resolved accounts in a timely manner, enhancing overall efficiency.
- Reviewed accounts for billing accuracy and compliance with healthcare regulations.
- Coordinated with multiple insurance companies to address claim denials effectively.
- Prepared and submitted accurate insurance claims while following up on unpaid accounts.
- Collaborated with healthcare providers to obtain necessary documentation for claims.
- Coordinated with internal departments to ensure timely resolution of disputes.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
Patient Service Representative
Cooper Care Alliance
Cherry Hill
01.2023 - 07.2024
- Identified insurance payer sources and verified coverage efficiently.
- Collected copayments and deductibles in accordance with insurance policies.
- Provided patients with necessary paperwork and ensured accuracy of information.
- Maintained courteous interactions with patients, emphasizing respect and professionalism.
- Assisted patients with insurance verification, clearly explaining coverage and financial obligations.
- Notified supervisor about customer complaints or urgent issues for timely resolution.
- Complied with HIPAA regulations and upheld patient confidentiality standards.
- Coordinated appointments and confirmed follow-ups to enhance patient experience.
- Coordinated patient scheduling and appointment management for multiple providers.
- Trained staff on customer service protocols and effective communication techniques.
- Supervised patient service representatives in daily operations and workflow management.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Participated in meetings with department heads regarding changes in policies or procedures affecting patient care.
Insurance Follow Up/ Account Representative (Financial Recoveries)
Jefferson Health Hospital/ Finacial Recoveries
Mount Laurel
12.2019 - 05.2021
- Instructed clients on benefits plan coverage using clear terminology.
- Maintained strict adherence to security protocols for sensitive data protection.
- Regularly updated patient and insurance data in company systems with precision.
- Contacted insurance companies to gather essential policy and payment information.
- Documented customer interactions to track inquiries, issues, and resolutions.
- Addressed customer service inquiries promptly and accurately.
- Evaluated account information to identify current issues and recommend solutions.
- Verified eligibility with insurers; communicated co-pay, deductible, denial, and COB details.
- Responded to customer concerns with empathy and professionalism.
- Conducted follow-ups to ensure customer satisfaction and service quality.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Verified accuracy of customer data entered into the system.
- Assisted with resolving complex claims or billing disputes in a timely manner.
Insurance Follow Up Representative
PATHS
Pennsauken
04.2017 - 05.2019
- Resolved billing discrepancies and denials through swift research and effective communication.
- Reviewed patient accounts to identify outstanding balances and necessary actions.
- Initiated follow-up communications with insurance providers regarding pending claims.
- Conducted thorough analysis of Explanation of Benefits and Remittance Advice for compliance.
- Assisted in training new representatives on claims procedures and best practices.
- Generated weekly reports detailing key performance indicators, including turnaround times and denial rates.
- Achieved productivity goals by processing over 75 claims daily in PB follow-up and EPIC follow-up.
- Participated in management meetings to discuss operational improvement strategies.
Customer Service Representative
Field Print Inc.
Mt. Laurel
12.2016 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Scheduled Fingerprinting appointments at various locations throughout 50 States.
- Communicate with applicants via email and phone regarding their background checks and complete further required research.
- Maintain and document detailed notes in system regarding correspondence with applicants.
Educational Assistant
Pennsauken Board of Education
Pennsauken
09.2014 - 06.2016
- Facilitated personalized learning for students with special needs through targeted small group support.
- Assisted teachers with lesson plans and classroom activities.
- Supported students with diverse learning needs during instructional time.
- Maintained a positive and inclusive classroom environment for all students.
- Monitored student behavior and implemented strategies to promote engagement.
- Organized classroom materials and resources for effective learning experiences.
- Supervised recess periods to ensure safety of all students on the playground.
- Created a positive learning environment by encouraging cooperation among students.
- Employed behavior modeling and specialized techniques to enhance social skills development.
- Monitored classroom and common areas to enforce rules and assist lead teacher.
- Organized classroom materials to streamline daily instruction and activities.
Medical Office Coordinator
Long Island College Hospital
Brooklyn
08.2001 - 01.2007
- Cultivated relationships with specialists and referral sources to facilitate patient appointments and diagnoses.
- Managed medical records ensuring accuracy and compliance with privacy regulations.
- Coordinated patient scheduling to optimize clinic flow and reduce wait times.
- Assisted healthcare providers with administrative tasks and patient inquiries daily.
- Implemented office policies to improve efficiency and streamline operations.
- Trained new staff on office procedures and software systems effectively.
- Facilitated communication between departments to enhance patient care coordination.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Developed policies and procedures related to front desk operations.
- Received prescriptions from physicians and delivered to pharmacy with patient information, communicating availability, and coordinating client pick-up.
- Coordinated prescription delivery from physicians to pharmacy, ensuring accurate patient information and availability for pick-up.
- Maintained compliance with regulatory requirements by accurately recording client personal information, appointments, test results, and insurance details.
- Conducted patient interviews to gather essential medical information and insurance details.
Education
High School Diploma -
Camden County College
Blackwood, NJ06.2029
Medical Assistant/ Medical Administrative Certificate -
Mandl School For Medical Assistant
New York City, NY05.1993
High School Diploma -
John F Kennedy High School
The Bronx, NY06.1991
Skills
- Patient and family communication
- IDX systems
- Referral coordination
- Navinet and E-Clinical
- HIPAA compliance
- Microsoft Word
- Demographic data management
- Registration and scheduling
- Problem resolution
- Empathy and care
- Insurance verification
- Documentation and record-keeping
- Eligibility determination
- Time management
- Epic software proficiency
References
Available Upon Request
References
References available upon request.
Timeline
Patient Access Representative
South Jersey Radiology
06.2025 - 07.2025
Patient Account Rep Follow Up
Central Billing Office
07.2024 - 04.2025
Patient Service Representative
Cooper Care Alliance
01.2023 - 07.2024
Insurance Follow Up/ Account Representative (Financial Recoveries)
Jefferson Health Hospital/ Finacial Recoveries
12.2019 - 05.2021
Insurance Follow Up Representative
PATHS
04.2017 - 05.2019
Customer Service Representative
Field Print Inc.
12.2016 - 06.2017
Educational Assistant
Pennsauken Board of Education
09.2014 - 06.2016
Medical Office Coordinator
Long Island College Hospital
08.2001 - 01.2007
High School Diploma -
Camden County College
Medical Assistant/ Medical Administrative Certificate -
Mandl School For Medical Assistant
High School Diploma -
John F Kennedy High School
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