Nicole Jackson
Liberty Hill,TX
Summary
Results-driven Operations Professional with over 10 years of experience leading retail and automotive service operations. Proven ability to streamline processes, improve inventory accuracy, reduce shrink, manage payroll, and enhance cross-functional coordination. Strong leader with expertise in operational efficiency, team development, and performance optimization.
Overview
19
19
years of professional experience
Work History
Household Operation Manager
Self Employed
Liberty Hill
02.2023 - Current
- Oversee full operational management of household logistics, budgeting, scheduling, and procurement
- Develop structured systems to optimize daily workflow and resource allocation
- Manage financial planning and expense tracking
- Coordinate multi-task priorities while maintaining efficiency and organization
Internal Service Advisor
Cedar Park Nissan
Cedar Park, Texas
12.2020 - 04.2023
- Managed internal repair operations for pre-owned vehicle inventory
- Coordinated workflow between service, parts, and sales departments
- Improved turnaround times to support inventory readiness and sales goals
- Ensured compliance with documentation and operational standards
- Maintained high internal customer satisfaction through effective communication
Assistant Store Manager- Product Operations
Banana Republic
Austin, TX
11.2019 - 02.2020
- Streamlined inventory processes, reducing discrepancies and improving stock accuracy
- Implemented shrink control strategies resulting in measurable cost savings
- Oversaw product flow, backroom operations, and operational compliance
- Led and developed team members to improve operational performance
Assistant Store Manager- Operations
HomeGoods
Austin, TX
08.2015 - 10.2019
- Directed daily store operations including hiring, onboarding, payroll, and scheduling
- Improved productivity through operational process enhancements
- Managed inventory control procedures to minimize loss
- Maintained quality standards and ensured compliance with company policies
- Collaborated with leadership to drive operational KPIs
Merchandising Team Lead
Macy's
Cedar Park, TX
09.2013 - 08.2016
- Executed merchandising strategies to increase revenue and customer engagement
- Led operational execution of product placement and floor standards
- Trained team members on efficiency and performance standards
Cash Office/Administrative Assistant
Lowes Home Improvment
Chandler, AZ
01.2007 - 07.2011
- Managed daily cash reconciliation and financial reporting
- Organized files and documents for easy access and efficient workflow.
- Assisted with payroll processing and administrative operations
- Maintained compliance with corporate financial procedures
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZAssociate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CASkills
- Operations Management
- Process Improvement
- Inventory Control & Shrink Reduction
- Payroll Administration
- Budget Oversight
- Team Leadership & Training
- Performance Management
- Service Coordination
- Workflow Optimization
- Cross-Functional Collaboration
- Microsoft Outlook & Office Suite
- Reporting & Documentation
Timeline
Household Operation Manager
Self Employed
02.2023 - Current
Internal Service Advisor
Cedar Park Nissan
12.2020 - 04.2023
Assistant Store Manager- Product Operations
Banana Republic
11.2019 - 02.2020
Assistant Store Manager- Operations
HomeGoods
08.2015 - 10.2019
Merchandising Team Lead
Macy's
09.2013 - 08.2016
Cash Office/Administrative Assistant
Lowes Home Improvment
01.2007 - 07.2011
Bachelor of Science - Business Management
Arizona State University
Associate of Science - Business Administration
Chaffey College