Nicole Jamila
Honolulu,HI
Summary
Highly organized and forward-thinking team player. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.
Overview
14
14
years of professional experience
Work History
Remote Shipper / Logistics Specialist
Amazon
08.2022 - 09.2023
- Identify process improvement opportunities to reduce shipment delays and improve efficiency, resulting a 95% on-time delivery rate- Track national and international shipments, analyze KPIs, coordinate warehouse operations, and interface with vendors- Create weekly reports for senior leadership on shipments and issues and conduct data entry into ERPsystem- Liaised with vendors, warehouses, supply chain teams, and customers to coordinate domestic and international shipments and ensure compliance with federal regulations- Utilize ERP systems to input and manage shipment data- Analyzed, tracked, and coordinated medical supply shipments valued at $200K-$1M and reduced forecasting and inventory reporting errors by 20%- Managed and Carried out freight modifications when necessary
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Issued timely and accurate responses to both internal and external inquiries.
- Start carrier claims within deadlines required while keeping tabs on them for response
- Negotiate rates and service commitments with various carriers to ensure that best services and choices are offered at most affordable prices
- Assessment of carriers based on service, pricing, claims, and their ability to accommodate demands and desires of the company.
- Manage Inbound shipments (SP, LTL, TL, Cross boarders)
- Work with Vendors, Shippers and Carriers
- Improved shipping efficiency by optimizing packing procedures and inventory management.
Inbound Transportation Coordinator
Aston Carter
04.2022 - 08.2022
- Coordinated incoming and outgoing shipments to maintain schedules
- Thoroughly Communicating with both Vendors and Carriers to make sure there is no backlog in metrics
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines
- Coordinated driver dispatch to accomplish daily delivery requirements
- Qualify carriers according to prescribed guidelines
- Read maps to plan routes and reported delays or accidents
- Approve, dispute and resolve carrier invoices
- Create and add freight rates for newly established vendors
- Answered Vendor questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
Special Events Sales Manager
FATCATS Mesa
09.2020 - 04.2022
- Exhibit organizational skills and discretion by handling confidential information such as client records and legal documentation
- Audited and managed over 50 employees by performing employee evaluations which includes educating/terminating employees if fail to meet guidelines
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
- Launched company-wide HR strategies and projects
- Implemented best practices, benefits and compensation policies to drive departmental and business objectives
- Respond and resolve requests brought up by company associates
- Recruited associates to fill company quotas
- Handled confidential information such as client records and legal documentation
- Conducted pre-employment background processes which included drug tests, fingerprints, criminal history and verifying applicant identification documents
- Oversee employee payroll and timekeeping tasks.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Collaborated with internal departments to identify and manage demand for material and services.
- Conducted research, identifying potential vendors and better pricing options.
- Developed and implemented strategies to reduce operational costs.
Account Sales Manager
Seat Covers Unlimited
05.2017 - 01.2020
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity
- Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Achieved or exceeded company-defined sales quotas
- Contributed to team objectives in fast-paced environment
- Maintained professional network of potential clients and business opportunities
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Answered constant flow of customer calls with minimal wait times.
- Created proposals for new and repeat customer business transactions.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Negotiated prices, terms of sale and service agreements.
- Trained peers and management team on internal system supports and implementation plans.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
Customer Account Advisor
Newton Group Transfers
01.2016 - 05.2018
- Provided accurate and appropriate information in response to customer inquiries
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided an elevated customer experience to generate a loyal clientele
- Examined marketing material with the consumer perspective in mind to increase sales and expand key client base
- Planned and executed projects and assignments given Conducted analysis to address billing which led to successful outcome
- Assisted clients with their timeshare and process of exiting out of the timeshare
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Branded company at local network marketing events to increase name recognition and boost sales
- Developed proposals, contracts and pricing for targeted accounts.
- Answered constant flow of customer calls with minimal wait times.
Senior Event Manager
NO KA OI Events & Entertainment
04.2009 - 10.2015
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Managed administrative logistics of events planning, event booking, and event promotions
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Liaised with clients to determine exact event requirements
- Utilized job-related software to create standard guidelines, calendars and budgets for each event
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events
- Liaised with clients to determine exact event requirements.
- Searched and negotiated suitable venues per setup requirements and budget constraints
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Education
Maricopa Community Colleges
Rio Salado Community College
Tempe, AZSkills
- Team leadership and supervision
- Customer service-driven
- Budget Management
- Managing events start to finish
- Guest relations
- Catering coordination
- Marketing and advertising
- Records maintenance
- Business growth
- Contract negotiations
Timeline
Remote Shipper / Logistics Specialist
Amazon
08.2022 - 09.2023
Inbound Transportation Coordinator
Aston Carter
04.2022 - 08.2022
Special Events Sales Manager
FATCATS Mesa
09.2020 - 04.2022
Account Sales Manager
Seat Covers Unlimited
05.2017 - 01.2020
Customer Account Advisor
Newton Group Transfers
01.2016 - 05.2018
Senior Event Manager
NO KA OI Events & Entertainment
04.2009 - 10.2015
Maricopa Community Colleges
Rio Salado Community College
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