NICOLE JANDACEK
Sister Bay,WI
Summary
Professional Hospitality leader with comprehensive background in operational efficiency and service excellence. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
Director of Events
Gordon Lodge
07.2024 - Current
- Direct food and beverage operations, ensuring compliance with health and safety regulations.
- Oversee event planning and execution, coordinating logistics for successful catering services.
- Oversee selection, ordering and inventory controls of wine, beer and alcohol program.
- Manage bar and wait staff and directed hiring program.
- Select wine, beer and alcohol products based on customer feedback and local product availability for the entire resort.
- Maintain high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Coordinate logistics for diverse events, ensuring seamless execution and participant satisfaction.
- Increase client satisfaction by consistently delivering well-executed events within budget constraints.
- Manage event logistics from conception to completion, ensuring every detail contributed to event's success.
- Act as Food and Beverage Manager, creating BEO's and holding weekly meetings with Chef, Director of Operations, and Event management team.
Event Manager
Gordon Bubolz Nature Preserve
02.2023 - 07.2024
- Managed the event planning and implementation process for over 150 events annually.
- Negotiated contracts, approved invoices and maintained financial records.
- Hired, trained, and scheduled bartenders and custodial staff.
- Inventoried and ordered all bar and cleaning supplies.
- Partnered with external customers, Preserve staff, and vendors in identifying event objectives and determining the requirements that must be met to accomplish objectives.
- Developed marketing materials to promote events at the Preserve.
Clinique Counter Manager
Macy's
11.2020 - 02.2023
- Created and executed unique events and successfully executed corporate-wide events.
- Developed creative solutions to customer problems.
- Trained new staff and developed existing staff.
- Maintained an organized and sanitary work environment.
- Collaborated with other counters and departments within Macy's to achieve positive results for promotions and events.
- Collaborated with outside organizations to create events while representing Clinique by offering demonstrations and sharing product knowledge.
Bartender and Staff Trainer
Tavern 101
02.2018 - 11.2020
- Provided excellent and attentive customer service to guests dining at the bar and in the restaurant.
- Attended to over 10 parties of customers in an efficient manner; ensuring guests received correct orders.
- Managed labor hours to reflect sales per hour.
- End of day cash balancing.
- Trained newly hired talent to fill key positions and maximize productivity.
Beauty Advisor
Younkers
06.2017 - 08.2018
- Customized skin care routines for customers specific needs.
- Built strong rapport with customers to establish repeat clients.
- Exceeded sales goals for special events and promotions.
Salon Manager
The Cutting Group
03.2014 - 04.2017
- Completed monthly inventory, product ordering, and scheduling.
- Coordinated and led monthly staff meetings to encourage employees and facilitate team building.
- Maintained a strong clientele base and ensured customer satisfaction with every service by considering customer requests and providing professional input.
Supervisor
Water Street Brewery
07.2010 - 10.2015
- Observed and evaluated workers and work procedures to ensure quality standards and service.
- Assisted in the opening of a new location and implemented protocol for staff to follow.
- Responsible for hiring staff and trained over 100 new employees as servers, hosts, and bartenders.
Salon Manager
Beauty
04.2010 - 03.2014
- Handled the responsibility of coordinating and performing all front desk activities at the salon.
- Responsible for maintaining stock at 13% of product and service sales.
- Developed a comprehensive training program and manual to train new employees as assistants or receptionists.
Education
Cosmetology -
Milwaukee Area Technical College
Milwaukee, WISkills
- Problem-solving
- Teamwork and collaboration
- Creativity and adaptability
- Reliability
- Excellent communication
- Critical thinking
- Events logistics management
- Client relationship management
- Conflict resolution
- Hospitality management
- Safety regulations
- Team leadership and motivation
Languages
English
Timeline
Director of Events
Gordon Lodge
07.2024 - Current
Event Manager
Gordon Bubolz Nature Preserve
02.2023 - 07.2024
Clinique Counter Manager
Macy's
11.2020 - 02.2023
Bartender and Staff Trainer
Tavern 101
02.2018 - 11.2020
Beauty Advisor
Younkers
06.2017 - 08.2018
Salon Manager
The Cutting Group
03.2014 - 04.2017
Supervisor
Water Street Brewery
07.2010 - 10.2015
Salon Manager
Beauty
04.2010 - 03.2014
Cosmetology -
Milwaukee Area Technical College