Nicole Janica
Houston,TX
Summary
Professional Summary
Detail-oriented and dependable professional with experience in market research and retail leadership. Skilled in maintaining quality standards, ensuring data accuracy, supporting team members, and working efficiently in fast-paced environments. Known for being organized, reliable, and committed to producing accurate, high-quality work.
Overview
3
3
years of professional experience
Work History
Market Research Interviewer
OmniCall Data Solutions
04.2026 - Current
- Conduct telephone interviews while following company scripts, procedures, and quality standards.
- Accurately document survey responses and ensure data is complete and reliable.
- Maintain confidentiality of participant information and research data.
- Collaborate with team leads and supervisors to improve performance and maintain high-quality work.
- Demonstrate strong attention to detail, active listening, and effective communication during every interaction.
- Consistently receive positive feedback on call quality, professionalism, and accuracy.
- Quickly adapt to new procedures and apply coaching and feedback to improve performance.
- Provide guidance to new hires by answering questions and assisting with training.
Stock Lead
DD's Discounts
02.2024 - 03.2026
- Led stockroom operations to ensure merchandise was organized, accurate, and sales-floor ready.
- Verified inventory accuracy and maintained organized stock areas to support efficient operations.
- Trained and supported team members on stocking procedures and company standards.
- Worked closely with managers and coworkers to prioritize daily tasks and meet operational goals.
- Maintained a clean, safe, and organized work environment.
- Demonstrated reliability, strong organizational skills, and attention to detail in a fast-paced retail environment.
Skills
- Quality Assurance
- Attention to Detail
- Active Listening
- Data Accuracy
- Communication
- Problem Solving
- Time Management
- Team Collaboration
- Training Support
Timeline
Market Research Interviewer
OmniCall Data Solutions
04.2026 - Current
Stock Lead
DD's Discounts
02.2024 - 03.2026