Nicole Jara
San Antonio
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
The Plaza San Antonio Hotel and Spa
San Antonio
05.2025 - Current
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas and ensure they are following The White Lodging way.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Established effective communication between team members in order to foster a positive work environment.
Hotel Front Desk Agent
The Plaza San Antonio Hotel and Spa
San Antonio
02.2024 - 05.2025
- Verified identification documents of each guest before check-in.
- Ensured lobby area was clean and presentable at all times.
- Handled customer complaints professionally and courteously.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Assigned rooms to guests based on availability and preferences.
- Answered phone calls promptly while maintaining a professional attitude.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Assisted with various administrative tasks as needed.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Educated guests regarding important property information and directions to different hotel areas.
Assistant Store Manager
Ross Dress for Less
San Antonio
02.2020 - 09.2023
- Leads all company best practices.
- Ensures proper scheduling of associates to meet business objectives.
- Responsible for payroll administration, including daily punch edits and Sunday payroll transmission.
- Assist in recruiting, hiring, training, and developing associates.
- Treat all customers, associates, and other leaders with respect.
- Supervise and coach associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
- Manages store cleanliness and provides a neat, easy-to-shop environment that meets merchandising guidelines.
- Train associates on loss prevention and shortage awareness.
- Assists in annual inventory processes, including the preparation and execution of inventory guidelines.
Front Desk Agent/PBX Operator
Hotel Valencia Santana Row
San Antonio
03.2017 - 12.2019
- Greet All guests with a smile and upbeat attitude
- Responsible for running daily reports, route all direct bills and review all arrivals and any special requests
- Responsible for distributing faxes, mail and any packages to the right department lead
- Usage in Stay in touch, Alice, Aloha, Outlook, Word, excel, etc.
- Answering and transferring multiple phone calls throughout the day to correct departments
- Responsible for cash handling and maintaining an even bank and conduct bank drops
- Maintain a neat and clean work environment
- Ensure guest check in and check out run smoothly with no guest issues.
Education
Some College (No Degree) - Certified Nurse Aide
St. Philip's College
San Antonio, TX09-2009
Skills
- Staff training
- Customer service
- Effective communication
- Cross-department collaboration
- Team performance management
- Quality assurance
Timeline
Housekeeping Supervisor
The Plaza San Antonio Hotel and Spa
05.2025 - Current
Hotel Front Desk Agent
The Plaza San Antonio Hotel and Spa
02.2024 - 05.2025
Assistant Store Manager
Ross Dress for Less
02.2020 - 09.2023
Front Desk Agent/PBX Operator
Hotel Valencia Santana Row
03.2017 - 12.2019
Some College (No Degree) - Certified Nurse Aide
St. Philip's College
Similar Profiles
ISELA BUGARINISELA BUGARIN
Housekeeping Supervisor at Plaza San Antonio Hotel & SpaHousekeeping Supervisor at Plaza San Antonio Hotel & Spa
Elsie D MartinezElsie D Martinez
Catering Sales Service Manager at Hilton San Antonio Hill Country Hotel & SpaCatering Sales Service Manager at Hilton San Antonio Hill Country Hotel & Spa
Jacob CiottiJacob Ciotti
Housekeeping Manager at JW Marriott San Antonio Hill Country Resort & SpaHousekeeping Manager at JW Marriott San Antonio Hill Country Resort & Spa
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA