Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Nicole Jayjohn

Columbus,OH

Summary

Attentive job seeker experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

20
20
years of professional experience

Work History

Senior Assistant Manager

CEC Entertainment
Columbus, OH
08.2017 - 03.2020
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Prepared bank deposits by compiling data from cashiers' batches; reconciling the deposits with daily sales reports.

Unit Manager

Waffle House Restaurant
Columbus, OH
11.2011 - 08.2017
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Server

Waffle House Restaurant
Columbus, Ohio
11.1999 - 11.2011
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.

Skills

  • Talent Development
  • Complaint resolution
  • Decision-Making
  • Conflict Management
  • Team Building and Leadership
  • Customer-focused

Accomplishments

  • Most promising manger in 2006 and in 2007
  • #5 showroom out of 512 two quarters in a row

Timeline

Senior Assistant Manager

CEC Entertainment
08.2017 - 03.2020

Unit Manager

Waffle House Restaurant
11.2011 - 08.2017

Server

Waffle House Restaurant
11.1999 - 11.2011

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Nicole Jayjohn