Nicole Jeffries
Crawfordsville,IN
Summary
Passionate self-driven professional with 5+ years’ experience in leadership, training, coaching, troubleshooting, planning, testing, and project development in an Agile environment. Scrum Master Certification has expired but am willing to get recertified.
Overview
8
8
years of professional experience
Work History
Technical Analyst
Geico
05.2023 - Current
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Scrum Master
Geico
02.2019 - 05.2023
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided training to create positive mindsets toward Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Utilized Agile Scrum practices to help increase the team's velocity by 52%.
- Coached 3 teams to higher levels of maturity by improving their process and ensuring they adhered to Scrum framework, leading to 66% in velocity for the project
- Worked closely with Agile coach to co-found LACe (Leading Agile for Center of Excellence).
- Designed and hosted events to educate department about Agile.
- Worked with LACe to create a newsletter to keep department informed on Agile changes that were taking place.
- Worked with director, managers, and leads to get all teams in the department through safe for teams.
- Organized and helped run PI planning’s that included off-site teams.
Software Engineer
Geico
06.2018 - 02.2019
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Analyzed proposed technical solutions based on customer requirements.
- Participated in architecture, design and implementation of back-end features using C#.
Medical Assistant
Hendricks Therapy
11.2015 - 08.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Some College (No Degree) - Computer And Information Sciences
Ivy Tech Community College of Indiana
Indianapolis, INNo Degree - Computer And Information Sciences
Eleven Fifty Academy
Fishers, IN2018
Skills
- Agile Methodology
- Scrum
- Leadership
- Azure DevOps
- Kanban
- Project Management
- Communication
- Confluence
- Microsoft
- User Acceptance Testing (UAT)
- Diagnosis and Troubleshooting
- Network Technology
Timeline
Technical Analyst
Geico
05.2023 - Current
Scrum Master
Geico
02.2019 - 05.2023
Software Engineer
Geico
06.2018 - 02.2019
Medical Assistant
Hendricks Therapy
11.2015 - 08.2017
Some College (No Degree) - Computer And Information Sciences
Ivy Tech Community College of Indiana
No Degree - Computer And Information Sciences
Eleven Fifty Academy
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