Nicole Jeffries
Saint Marys,OH
Summary
Self motivated and dependable worker who has 25+ years of customer service background with supervisor skills and experience, as well as extensive conflict resolution management training.
Overview
17
17
years of professional experience
Work History
Machine Operator
Celina Aluminum Precision Technology
Celina, OH
04.2023 - Current
- Maintain assigned equipment and perform daily inspections to increase equipment longevity and cut costs.
- Conduct preventable maintenance on process line and quickly resolve production problems to minimize downtime. If unable to resolve on own, contact Line Support Staff.
- Read and understand operational standards, product specifications and tooling instructions to plan correct operational sequences and prevent material waste.
- Respond to and initiate proper corrections to alarms.
- Perform quality checks on parts to ensure all measurements are within appropriate standards.
- Keep open communication with Line Support Staff and Shift Supervisor to keep production running efficiently.
- Accurately document production numbers and downtime to report to Staff.
- Communicate how the line ran during the shift to the following shift.
General Production Associate
Kelly Services (Honda)
Anna, OH
06.2022 - 04.2023
- Made sure machines and robots ran properly.
- Measured parts to ensure the specs were in standard and made appropriate adjustments to machines when needed.
- Increased line efficiency and reduced incidents through 5S program implementation.
- Recorded inspection results after production runs.
- Kept operations area neat and orderly to minimize obstacles.
- Performed tool changes.
- Kept open line of communication with Team Leader, Line Support Staff, and fellow operators to keep production running smoothly.
Customer Service Assistant 2
Ohio Department of Medicaid
Columbus, OH
12.2020 - 05.2022
- Updated cases and processed Medicaid renewals by creating and reviewing household budgets in order to determine current benefit eligibility.
- Obtained documentation of current living situation, employment, and income for all individuals in each case.
- Requested verifications from clients via mail, email, and by phone for eligibility determination.
- Reviewed cases for accuracy and to be sure they were complete.
- Read and interpreted rules in the Ohio Administrative Code and Ohio Revised Code to ensure eligibility was determined according to policy.
- Used multiple software programs in the review, research, and determination of eligibility including Ohio Benefits Worker Portal, Medicaid Information Technology System, Electronic Document Management System, The Work Number, Lawriter, Microsoft Office, Microsoft Teams, GoToWebinar, and Cisco Jabber phone system.
- Approved or denied benefits based on information acquired using state and federal government databases as well as information provided by clients.
- Collaborated with co-workers to solve problems.
- Attended ongoing webinars and trainings to keep up to date on current policies and Ohio Administrative Code changes.
Server
Beer Barrel
St. Marys, OH
08.2016 - 07.2021
- Operated Point Of Sale terminals to input orders, split bills, and calculate totals.
- Recommend daily specials, wine selections, and desserts to guide patrons toward more profitable items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Patient Logistics Coordinator
Lima Memorial Hospital
Lima, OH
12.2011 - 02.2019
- Worked side by side with the hospital's Administrator On Site.
- Followed hospital staffing policies and procedures to make sure the hospital was adequately staffed to properly care for the patients at all times.
- Managed office by answering multi line phones; promptly communicating needs of patients, nurses, physicians, etc. to the Administrator On Site; and properly fielding any complaints that anyone in the facility might have.
- Followed hospital procedure for Patient Placement
- Medical Records
- Microsoft Word and Excel
- Trained in and followed strict HIPAA guidelines.
Direct Support Professional/CPR Instructor
Anthony Wayne Services
St. Marys, OH
06.2011 - 12.2012
- Provided care and guidance to individuals who have developmental disabilities.
- Assisted in daily activities such as good decision making, bathing, toileting, preparing food and eating, exercise, went on outings to public places.
- Provided transportation
- Provided training and certification to new hires in basic First Aid, CPR, and the use of an AED.
Department Head
The Kroger Company
St. Marys, OH
08.2007 - 06.2011
- Provided Customer Service
- Money Handling
- Overseeing 2-4 employees
- Stocked Product
- Maintained stock and ordering
Education
Cosmetology - Cosmetology
The Glen Dow Academy of Hair Design
Spokane, WA1998
Some College (No Degree) - Nursing
Rhode's State College
Lima, OHSkills
- Extensive Conflict Resolution Training
- Excellent Customer Service Skills
- Self-directed
- Good Time Management
- Schedule Management
- Strong Problem Solver
- Professional and Mature
- Exceptional Interpersonal Skills
- Meticulous Attention To Detail
- Team Player
- Staffing/Manpower
- Positive Leader
Timeline
Machine Operator
Celina Aluminum Precision Technology
04.2023 - Current
General Production Associate
Kelly Services (Honda)
06.2022 - 04.2023
Customer Service Assistant 2
Ohio Department of Medicaid
12.2020 - 05.2022
Server
Beer Barrel
08.2016 - 07.2021
Patient Logistics Coordinator
Lima Memorial Hospital
12.2011 - 02.2019
Direct Support Professional/CPR Instructor
Anthony Wayne Services
06.2011 - 12.2012
Department Head
The Kroger Company
08.2007 - 06.2011
Cosmetology - Cosmetology
The Glen Dow Academy of Hair Design
Some College (No Degree) - Nursing
Rhode's State College
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