Nicole Jenkins

Utilizing the Housing First Approach with 53 individuals who are experiencing homelessness and Mental Health

• Guiding them through the process and providing empowerment and support throughout their journey to receive housing
• Received Certification in Naloxone treatment, Harm Reduction, Stages of Change, and Motivational Interviewing
• Supervise, collaborate, and guide 8 teammates through processes and procedures
• Creating detailed documentation in support of the Case Management Team

Oversaw staffing and security in a 50-family short-term Transitional Housing Facility for families experiencing temporary homelessness

• Administered support to families experiencing Mental Health, Homelessness, and Domestic Violence
• Make sure that staff and participants adhere to the mandated DC guidelines put in place for COVID-19
• Assist with creating policies and procedures for running day-to-day operations at the facility
• Flexibility with all 3 shift coverages in support of the facility
• Collaborating with the Case Management Team to complete the intake process of new families
• Leading Events that inspire and empower the families of the facility.

• Supervised staff, security, and hotel personnel simultaneously at 3 Emergency Homeless Hotel Shelters in Northeast DC
• Completed daily reports directly related to DHS and HMIS systems
• Administered staff meetings, training, and evaluations, and managed daily operation procedures, etc: daily documentation; answering phones, mail, emails, filing, and follow-ups.
• Improved staff efficiency through regular training sessions and performance evaluations.
• Collaborated with external agencies to provide comprehensive support services for residents as needed.

Responsible for 80 employees, their payroll, and their scheduling

• Performed reviews & processed disciplinary violations and maintained office protocols, phones, emails, supplies, customer service of vehicle exchanges, and fleet delivery
• Also, in charge of anywhere from 4500 to 8500 vehicle fleets and tow exchanges

• Responsible for assessing 10 clients with Mental Disabilities, rehabilitation needs, and their individual development
• Provided basic health teachings in areas associated with daily living and monitored their medication intake
• Ensured accurate record-keeping through the process of AWARDS and Monthly summaries.

• Handled all daily office duties
• Produced reports 3 times daily for the distribution fleet team while installing new vehicle information in preparation for entering the rental fleet
• Managed 80 drivers regarding their schedules and their driving assignments
• Contributed to a positive work environment by assisting colleagues with various tasks as needed.
• Implemented an effective system for tracking deadlines and due dates, improving overall project management capabilities within the office setting.

• Handled heavy customer service call volumes ranging from 200 plus per hour for a Tri-Branded Company
• Worked on reports for Unaccounted and Overdue vehicles
• Processed stolen cars and also made court appearances regarding restitution amounts on vehicles
• Assisted staffing with rental needs regarding processing rentals
• Managed 6 staff members across the Tri-Brand name.
• Increased office efficiency by streamlining administrative processes and implementing time-saving tools.
• Collaborated with various departments to optimize workflow processes, resulting in increased productivity across the organization.

• Responsible for reviewing time and attendance sheets, wage computation, and reconciling payroll discrepancies for 200+ transporters
• Responsible for intake, orientation, and scheduling with a 7 am to 6 pm daily workday. of transporters
• Administered disciplinary actions and terminations.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.

• Transported new and infleeted vehicles to various locations in preparation for rentals from Albany to North Carolina
• Recorded starting and ending mileage to the location and reported any issues regarding the vehicle in a safe and timely manner.
• Reduced damages to transported vehicles by vigilantly inspecting each car for existing dents or scratches before and after transportation.
• Maintained safe driving practices while navigating various road conditions, ensuring the secure transport of client vehicles.