Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Nicole K. Jenson

Nicole K. Jenson

Spanaway

Summary

Experienced companion with a strong track record of providing comprehensive administrative support in various business environments. Possesses extensive knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization, and delivering exceptional customer service. Skilled in resolving issues and handling conflicting priorities while remaining flexible and committed to exceeding organizational goals. Known for organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to contribute to the team's success.

Also friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Cashier

Goodwill Industries
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Package Handler

Fed Ex Ground
02.2024 - 03.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.

Warehouse Worker

Mountain Mist Bottled Water
09.2023 - 01.2024

Managed intake of water coolers for necessary fixes and sanitation procedures.

Assessed operational performance of coolers.

Executed thorough cleaning by dismantling coolers to access all components.

Cleaned, dried, and reassembled coolers for redeployment.

Store Associate

Foot Locker
06.2018 - 08.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Homecare Aide

Homecare Solutions
04.2016 - 07.2016
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.

Education

High School Diploma -

James Campbell High School
Ewa Beach, HI
05.2016

Skills

  • Customer Assistance
  • Managing Cash Register
  • Retail Transactions Processing
  • Sales and Marketing
  • Cleaning and Store Maintenance
  • Household Chores
  • Patient Care
  • Compassionate Client Care
  • Dietary Needs
  • Community Activities
  • Independent Living
  • Household Management
  • Home Building
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Cash handling
  • Work ethic and integrity
  • Customer assistance
  • Customer service
  • Money handling
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Professionalism and courtesy
  • Issue resolution
  • Complex Problem-solving
  • POS system operations

Timeline

Cashier

Goodwill Industries
09.2024 - Current

Package Handler

Fed Ex Ground
02.2024 - 03.2024

Warehouse Worker

Mountain Mist Bottled Water
09.2023 - 01.2024

Store Associate

Foot Locker
06.2018 - 08.2018

Homecare Aide

Homecare Solutions
04.2016 - 07.2016

High School Diploma -

James Campbell High School
Nicole K. Jenson