Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Jeter

Upper Marlboro,MD

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

SMART Settlements
Largo, MD
08.2020 - Current
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Compiled data from various sources into organized reports for review by management team.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed office supplies inventory and placed orders when necessary.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Facilitated communication between different departments within the organization.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Surgical Coordinator

Moshedi Eye Center
Lanham, MD
01.2017 - 08.2020
  • Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Updated patient status reports following each surgery so that family members could be informed accordingly.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Located scheduling barriers and implemented appropriate solutions.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Education

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
06-1996

Skills

  • Memo preparation
  • Reception oversight
  • Bookkeeping
  • Letter preparation
  • Records retrieval
  • Scheduling
  • Quality assurance
  • Microsoft Word
  • Microsoft outlook
  • Highly organized
  • Verbal communication
  • Data entry
  • Medical terminology
  • Dedicated team player
  • Back office operations
  • Strong problem solver
  • Customer service
  • Insurance eligibility verifications
  • Health insurance processing

Certification

  • Notary Public

Timeline

Administrative Assistant

SMART Settlements
08.2020 - Current

Surgical Coordinator

Moshedi Eye Center
01.2017 - 08.2020

High School Diploma -

Fairmont Heights High School

Similar Profiles

CREATE PROFILE
Nicole Jeter