Nicole J. Green
Floral Park
Summary
Obtain a job opportunity in the medical field to further pursue my career goals within a hospital setting. Knowledge learned within the CVS Covid vaccine pilot program has invigorated my passion to assist people with their medical needs.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Pharmacy Manager/ Pharmacy Tech
CVS
02.2018 - 10.2021
- Collaborated with team to enhance customer satisfaction with dissatisfied clients.
- Ensure refunds, cash drawers, and store safe are properly monitored for overnight workers
- Organize team responsibilities for store deliveries for products to reach the sales floor immediately
- Selected for pilot program within CVS for Covid vaccine distribution at various locations
- Creating and editing profiles for patients waiting to receive their Covid vaccine
- Billing insurance during Covid vaccine clinics
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations.
Shift Leader
North Shore Animal League Pet Store
07.2008 - 07.2017
- Organized promotions with pet adoption centers
- Getting teams to work together to achieve improved results within store
- Worked alongside head manager to revamp store to increase store sales
- Reconciled and maintained cash in all daily transactions
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Party City
06.2005 - 01.2008
- Worked with Region for development of new stores
- Reconcile registers for the opening manager and verify all refunds
- Developed and mentored other team members and assisted in corporate promotions
- Involved with community stores day to day
- Organized small crew to ensure delivery was accurate and available for sale to customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Supervisor
Everbest Bakery
05.2003 - 05.2005
- Supervisor position required to deliver orders in a timely manner
- Reconciled cash drawers to ensure proper money management on a daily basis
- Overseeing and maximizing schedule for over 6 associates at the assigned bakery
- Provided game plans and daily tasks for bakery orders to ensure customer satisfaction
Education
New York State Regents Diploma -
Valley Stream Central High School
01.2003
Skills
- IRB certified
- Virtus training
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Insurance handlings
- Resolving patient concerns
- Excellent service
- Employee training
- Cash handling
- Staff management
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Pharmacy Manager/ Pharmacy Tech
CVS
02.2018 - 10.2021
Shift Leader
North Shore Animal League Pet Store
07.2008 - 07.2017
Assistant Manager
Party City
06.2005 - 01.2008
Supervisor
Everbest Bakery
05.2003 - 05.2005
New York State Regents Diploma -
Valley Stream Central High School
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