Nicole Jiho
Burbank,CA
Summary
Operations professional with 15+ years experience. Resourceful Supervisor trained in resolution of critical issues in a time sensitive environment. Hardworking, with customer service skills, multitasking and time management in fast paced environments. Execute safety strategies, mitigate service and oversee on-time performance.
Overview
19
19
years of professional experience
Work History
Transit Operations Supervisor
Los Angeles Metropolitan Transportation Authority
Los Angeles, CA
04.2016 - Current
- Develop and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
- Oversee daily operations of bus fleet and Operator schedules
- Training and evaluation of Supervisors, recruitment of Operators for hire
- Resolve service interruptions in a timely manner while ensuring customer satisfaction and safety.
- Coordinates rerouting of buses for detour for planned and unplanned events.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensure policies and procedures are adhered to by personnel.
Transit Bus Operator
Los Angeles Metropolitan Transportation Authority
Los Angeles, CA
10.2004 - 04.2016
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Completed daily paperwork such as log books, maintenance reports, incident reports..
Education
Some College (No Degree) - Criminology
California State University- Northridge
Northridge, CASkills
- Operations Management
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Team Leadership
- Employee Relations
- Mulitask while overseeing time management
- Strong Verbal Commication
Timeline
Transit Operations Supervisor
Los Angeles Metropolitan Transportation Authority
04.2016 - Current
Transit Bus Operator
Los Angeles Metropolitan Transportation Authority
10.2004 - 04.2016
Some College (No Degree) - Criminology
California State University- Northridge
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