Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE JIMENEZ

Salt Lake City,UT

Summary

Detail-oriented professional with experience in education, customer service, and technical support. Bilingual in English and Spanish with strong problem-solving abilities and excellent communication skills. Currently pursuing an Associate's degree in Computer Sciences and Information Systems while gaining valuable classroom experience.

Overview

5
5
years of professional experience

Work History

Teacher's Aide

Bonneville Academy
07.2024 - Current
  • Provide targeted academic support to students struggling with coursework
  • Collaborate with teachers to develop personalized learning strategies
  • Assist Spanish-speaking students with language barriers to improve academic performance
  • Facilitate small group instruction to reinforce classroom concepts

Dispatcher

AvantGuard
08.2023 - 11.2023
  • Monitored and responded to customer alarm system notifications
  • Coordinated emergency service dispatch for police and fire department according to established protocols
  • Demonstrated critical thinking skills during high-pressure situations
  • Maintained clear communication with customers during security incidents

Cafe Barista

Barnes & Noble
07.2022 - 06.2023
  • Operated POS system with accuracy and efficiency
  • Created detailed reports on ingredient usage and inventory management
  • Prepared a variety of coffee drinks and food items with attention to quality
  • Maintained composure and provided excellent service during high-volume periods

Team Member

Little Caesars
05.2020 - 08.2020
  • Provided efficient and friendly customer service
  • Successfully managed high-volume customer interactions during peak hours
  • Collaborated with team members to ensure timely order fulfillment
  • Maintained a clean and organized work environment

Education

Associate's Degree - Computer Sciences and Information Systems

Salt Lake City Community College
Salt Lake City, UT
08.2024

High School Diploma -

Stansbury High School
Stansbury Park, UT
05.2023

Skills

  • Bilingual: English and Spanish
  • Customer Service Excellence
  • Technical Support
  • Problem Solving
  • Report Writing
  • POS Systems
  • Emergency Response Protocols
  • Time Management
  • Team Collaboration
  • Educational Support

Timeline

Teacher's Aide

Bonneville Academy
07.2024 - Current

Dispatcher

AvantGuard
08.2023 - 11.2023

Cafe Barista

Barnes & Noble
07.2022 - 06.2023

Team Member

Little Caesars
05.2020 - 08.2020

Associate's Degree - Computer Sciences and Information Systems

Salt Lake City Community College

High School Diploma -

Stansbury High School

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