NICOLE J. LOPEZ
Davenport,USA
Summary
Business Operations Manager with a strong background in human resources, financial administration, and project coordination. Expertise in streamlining processes and enhancing organizational efficiency, while supporting executive leadership in strategic initiatives and operational goals. Bilingual in English and Spanish, facilitating effective communication across diverse teams.
Overview
14
14
years of professional experience
Work History
Business Operations Manager
Vanguard Innovative Marketing, Inc.
01.2021 - Current
- Manage daily business operations including human resources, payroll, finance administration, project coordination, customer service, and executive support.
- Oversee full-cycle recruiting, candidate screening, interviewing, hiring, onboarding, employee records management, and workforce development initiatives.
- Develop and implement operational procedures that improve efficiency, accountability, and organizational performance.
- Monitor accounts receivable, collections activities, customer balances, and cash flow reporting.
- Manage accounts payable functions, vendor relationships, invoice processing, and payment reconciliation.
- Coordinate project workflows from contract execution through scheduling, documentation, completion, and customer follow-up.
- Prepare operational reports, financial summaries, performance metrics, and executive-level reporting.
- Analyze business processes and implement workflow improvements that increase productivity and reduce administrative inefficiencies.
- Support executive leadership with strategic planning, operational initiatives, and organizational development efforts.
Resident Care Director
Senior Living Management
04.2020 - 12.2020
- Directed daily operations of resident care services while ensuring compliance with state and federal regulations.
- Managed employee recruiting, onboarding, scheduling, training, coaching, and performance evaluations.
- Oversaw payroll administration, staffing levels, and labor management activities.
- Coordinated care planning, assessments, and wellness initiatives for residents.
- Collaborated with healthcare providers, families, and interdisciplinary teams to ensure positive resident outcomes.
Wellness Director
Angels Senior Living
12.2019 - 03.2020
- Managed resident wellness programs and supervised care staff operations.
- Recruited, hired, trained, and evaluated team members.
- Coordinated resident assessments, service plans, and medication management programs.
- Processed payroll and managed employee scheduling.
- Ensured compliance with healthcare regulations and organizational policies.
- Maintained strong communication with residents, families, and healthcare providers.
Support Specialist
All Pointe Care
02.2015 - 11.2019
- Provided individualized support services to individuals with developmental and behavioral disabilities.
- Assisted with daily living activities, community integration, transportation, and goal achievement.
- Maintained detailed documentation, incident reports, and progress records.
- Collaborated with multidisciplinary teams including case managers, behavioral specialists, and caregivers.
Support Specialist
Buckingham Community Services
09.2012 - 11.2019
- Coordinated employment readiness training and life skills development, facilitating client transitions to workplace environments.
- Guided clients in achieving employment and personal development goals, promoting their overall well-being and self-sufficiency.
- Delivered vocational and community-based support services, enhancing independence for individuals with developmental disabilities.
- Managed behavioral documentation, incident reporting, and program compliance requirements.
Education
Urban Community Studies -
University of Connecticut 2010-2012
Storrs, CTSkills
- Business Operations & Strategy
- Project Management
- Process Improvement
- Team Leadership
- Human Resources Management
- Talent Acquisition & Workforce Planning
- Performance Management
- Financial Management
- Revenue Optimization & Debt Recovery
- Compliance & Regulatory Management
- Vendor & Contract Management
- Performance Analytics & Reporting
- Payroll & Benefits Administration
- Employee Relations
- HRIS Administration
Timeline
Business Operations Manager
Vanguard Innovative Marketing, Inc.
01.2021 - Current
Resident Care Director
Senior Living Management
04.2020 - 12.2020
Wellness Director
Angels Senior Living
12.2019 - 03.2020
Support Specialist
All Pointe Care
02.2015 - 11.2019
Support Specialist
Buckingham Community Services
09.2012 - 11.2019
Urban Community Studies -
University of Connecticut 2010-2012