Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Johnson

Management
Memphis,TN

Summary

Drives business improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful management background. Leverages decisive leadership approaches to continuously boost key metrics. Proficient district manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in continuous development of employees. Motivated district manager with demonstrated knowledge of team building and best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10+ years of experience in field and ready to take on challenging, growth-oriented role with Valet Living.

Overview

6
6
years of professional experience

Work History

District Manager

Valet Living
Memphis/ Remote, TN
01.2022 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised 21 locations to enforce high-quality standards of operation.
  • Hired and lead 2 managers and supervisors for Valet Living organization.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Held weekly meetings to identify techniques to overcome sales obstacles.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Drove sales for 2 stores in district, generating $30,000 in annual volume.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Conducted interviews with participants to assess eligibility.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.

Operations Manager

Carvana
West Memphis, AR
01.2021 - 01.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.

Team Leader Manager

Zimmer Biomet
Olive Branch, MS
06.2020 - 01.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Team Leader Manager

Cardinal Health
Memphis, TN
01.2020 - 06.2020
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity by 80% and revenue streams by 100% through effective change management practices.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Team Leader Manager

McKesson
Memphis, TN
10.2016 - 01.2020
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Met with clients to maintain communication to enhance teams' execution on new products.
  • Monitored incoming calls and provided feedback to 80 associates to improve quality of service.
  • Collaborated with sales team to set monthly funding goals and tracked progress using SAP and WMS.

Education

GED -

Bridges
Memphis,TN
01.2006

Technical Degree -

Anthem Career College
Memphis, TN
02.2012

Associate of Applied Science - Computer And Information Sciences

Southwest Tennessee Community College
Memphis, TN
01.2024

Skills

  • Information Analysis
  • Records Organization and Management
  • Market Research
  • Policies and Procedures
  • AS400
  • WMS (Hydrology Software)
  • Warehouse Management System (WMS)
  • JIRA Systems
  • Organization and Time Management
  • Performance Evaluation and Optimization
  • MS SQL Server 2000
  • Strong Communication and Interpersonal Skills
  • Databases: Oracle, MongoDB
  • Data Warehousing and Analytics
  • Positive Learning Environment
  • Operational Oversight
  • Overseeing Logistics
  • Managing Operations and Efficiency
  • Dispute Mediation
  • Performance Management Systems
  • Exit Interviews and Processes
  • Hiring Trends and Analysis
  • Accident Investigations
  • Employee Relations Oversight
  • Good listening skills
  • Decision Making
  • Microsoft Office
  • Leadership
  • MS Office
  • Data Entry
  • Responsible
  • Teambuilding

Timeline

District Manager

Valet Living
01.2022 - Current

Operations Manager

Carvana
01.2021 - 01.2022

Team Leader Manager

Zimmer Biomet
06.2020 - 01.2021

Team Leader Manager

Cardinal Health
01.2020 - 06.2020

Team Leader Manager

McKesson
10.2016 - 01.2020

GED -

Bridges

Technical Degree -

Anthem Career College

Associate of Applied Science - Computer And Information Sciences

Southwest Tennessee Community College

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