Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Nicole Johnson

Bailey,NC

Summary

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing. I have 10 years of clerical experience. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

31
31
years of professional experience

Work History

Dispatcher( Scheduler)

Spectrum Communications Cable Co
06.2016 - Current
  • Worked from home for one year and 6 months for the company.
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Dispatches and routes statewide field personnel via text, e-mail, or telephone for work orders and tech calls
  • Knowledge of typical work orders and service calls
  • Thorough knowledge of statewide service areas and street locations.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Increased customer service success rates by quickly resolving issue
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Dispatcher/ (SCHEDULER)

Noble Resources Corporation Carolinas CONTRACTOR FOR TIME WARNER CABLE
02.2016 - Current
  • Responsible for job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in the Cable TV services industry performing Data Entry
  • Also responsible for relaying and recording information to field personnel via radio, telephone, messaging or other form of communications.

Material support rep( Inventory)

wakemed
06.2014 - 08.2017
  • Provides medical and non-medical supplies to patient care areas by inventorying and restocking of par carts
  • Data Entry-Checks the accuracy and delivery of low unit of measure orders all the department especially OR, Emergency Department Day Surgery and 2East.

Customer Service Representative

NC QUICK PASS
03.2014 - 07.2015
  • Using a computerized system CRM, responds to customer inquiries in a call center environment
  • May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.

CLERK

UNITED STATES POSTAL SERVICE
09.2009 - 03.2014
  • Supervise and oversee the operation of the United States postal Service Office in a secure and professional manner
  • Administration front desk service
  • Make daily revenue and account receivable, cash deposits for the end business day operation.

Detention Officer

Currituck Detention Center
09.2006 - 09.2009
  • OVERSEEING THE SECURITY OF THE FACILITY, BOOKING INMATES IN THE JAIL, FINGERPRINTING, DEFENSE TRAINING, WORKING COURTROOM.

Home Health Aide

Accomack County Health Dept
04.1994 - 09.2006
  • Taking care of disabled patients, Administer daily care guide, Transporting, Medical Office experience, Handling billing Filing Insurance Billing for Medicare and Medicaid.

Education

High School Diploma -

Arcadia High School
Oak Hall, VA
06.1989

Skills

  • Dispatching
  • Work from home
  • Typing
  • Microsoft Outlook
  • ERP systems
  • Behavioral health
  • Organizational skills
  • Cash handling
  • Answer phone in a manner which exemplifies professionalism and friendliness
  • Route phone calls and/or visitors to the appropriate person or department in a professional and timely manner
  • Ensure that all written messages are clear and passed on promptly
  • Process cash sales and complete daily cash deposits
  • Perform general duties such as keyboarding, filing, making copies, handling incoming and outgoing mail, and sending correspondence as assigned
  • Perform data entry consisting of updating computer records including customer maintenance and other records as assigned
  • Strong PC skills (ie, Microsoft Word, Excel and Outlook)
  • Ability to work quickly and accurately under time constraints against deadlines
  • Interpersonal and organizational skills
  • Administration Support
  • Ability to communicate verbally and in writing

Customer Relations

Route Planning

Closing tickets

Customer Service

Effective Communication

Personal Information

Authorized To Work: US

References

  • Michelle Whitaker, Charter Communication , 919-561-9312
  • Reynelda Pitts, Charter Communication, 252-903-1489
  • Donnie Johnson, Wakemed Cary, 919-637-7403

Timeline

Dispatcher( Scheduler)

Spectrum Communications Cable Co
06.2016 - Current

Dispatcher/ (SCHEDULER)

Noble Resources Corporation Carolinas CONTRACTOR FOR TIME WARNER CABLE
02.2016 - Current

Material support rep( Inventory)

wakemed
06.2014 - 08.2017

Customer Service Representative

NC QUICK PASS
03.2014 - 07.2015

CLERK

UNITED STATES POSTAL SERVICE
09.2009 - 03.2014

Detention Officer

Currituck Detention Center
09.2006 - 09.2009

Home Health Aide

Accomack County Health Dept
04.1994 - 09.2006

High School Diploma -

Arcadia High School

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