Nicole Johnson
Peshtigo,WI
Summary
Adept at medical and pharmaceutical terminology, I spearheaded initiatives at Genoa Healthcare that significantly enhanced patient medication adherence. Expertise in HIPAA compliance, combined with exceptional organizational skills, fostered a collaborative environment, reducing medication-related errors. The approach not only improved patient care but also strengthened team efficiency and collaboration.
Certified Medical Assistant professional with proven track record in patient care, clinical procedures, and administrative tasks. Strong ability to collaborate with healthcare teams, adapt to changing needs, and ensure efficient clinic operations. Skilled in patient communication, medical record management, and supporting physicians during examinations. Reliable and focused on achieving optimal patient outcomes through high standards and effective teamwork.
Professional with significant experience in medical documentation and transcription. Demonstrates strong attention to accuracy, confidentiality, and adherence to healthcare standards. Highly collaborative, reliable, and adaptable to evolving demands. Proficient in medical terminology, EHR systems, and maintaining precise records.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consumer Medication Coordinator/Pharmacy Technician
Genoa Healthcare
09.2021 - Current
- Coordinate initial set up for 90+ consumers
- Liaison with provider offices on labs, refill orders and prior authorizations
- Advise consumers on alternate Rx fill strategies of retail versus mail order
- Discuss with consumers life issues affecting medication adherence and provide advice on improving medication compliance
- Developed strong relationships with healthcare team members, fostering collaborative approaches to patient care.
- Reduced medication-related errors by implementing standardized protocols and procedures.
- Improved patient medication adherence by closely monitoring and coordinating prescription refills.
- Enhanced patient safety through accurate medication reconciliation during transitions of care.
- Maintained accurate and up-to-date records of patients'' medications, facilitating seamless continuity of care.
- Assisted in the development of organizational policies regarding medication management, contributing to best practice standards.
- Educated patients on proper medication usage, ensuring understanding and compliance.
- Served as a resource for staff members seeking guidance on complex medication scenarios or questions.
Certified Medical Assistant/Team Leader
Forefront Dermatology
09.2012 - 11.2020
- Completed medication prior authorizations
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Organized charts, documents and supplies to maintain team efficiency
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Transmitted physician's orders to patients, counseling and addressing follow-up questions
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing
- Educated patients about medications, procedures, and physician's instructions
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for 60+ patients daily.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Accurately documented provider's verbal medical report to patient care records.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Nursing Assistant
Rennes Health & Rehab-West
04.2008 - 05.2020
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Responded to patient alarms and needs-assessment requests to identify courses of treatment
- Examined and addressed lacerations, contusions, and physical symptoms to assess and prioritize needs for further attention
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Engaged with patient family and friends to provide courteous, efficient visit experience
Certified Medical Assistant
Bellin Health
01.2012 - 03.2015
- Assessed, documented, and monitored vital signs for more than 20 patients per day
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Performed preliminary physical tests, such as taking blood pressure, weight, and temperature, accurately recording results in patient history summary
- Verified quality of specimens by centrifuging specimens for logistics courier to pick up
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
Medical Assistant Practicum
Women's Specialty Clinic
12.2011 - 01.2012
- Performed, validated, and reported laboratory tests for prognosis, diagnosis, treatment, and research
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Closely monitored patient comfort during various procedures
Education
A.S. - Medical Assisting
Northeast Wisconsin Technical College
Green Bay, WI12.2011
CNA Course - Nursing Assistance
Northeast Wisconsin Technical College
Marinette, WI01.2006
Skills
- Medical & Pharmaceutical terminology
- Inventory & supply management
- HIPAA compliance
- Clinical applications
- ICD-10 coding
- Advanced anatomy & pharmaceutical knowledge
- Customer Service
- Team management & supervision
- Excellent communication skills
- Exceptional organizational skills & working independently
- Medication Reconciliation
- Insurance Verification
- Proofreading expertise
- Records maintenance professional
- Physician Collaboration
- Strategic Decision-Making
Certification
- Pharmacy Technician License- State of WI Pharmacy Examining Board.
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Timeline
Consumer Medication Coordinator/Pharmacy Technician
Genoa Healthcare
09.2021 - Current
Certified Medical Assistant/Team Leader
Forefront Dermatology
09.2012 - 11.2020
Certified Medical Assistant
Bellin Health
01.2012 - 03.2015
Medical Assistant Practicum
Women's Specialty Clinic
12.2011 - 01.2012
Certified Nursing Assistant
Rennes Health & Rehab-West
04.2008 - 05.2020
CNA Course - Nursing Assistance
Northeast Wisconsin Technical College
A.S. - Medical Assisting
Northeast Wisconsin Technical College
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