Summary
Overview
Work History
Education
Skills
Current Key Realty Student
Timeline
Generic

Nicole Johnson

Boulder City/ Henderson,NV

Summary

Proven team player with a track record of enhancing customer satisfaction and increasing sales at Cowabunga Bay Water Park through exceptional customer service and persuasive communication skills. Skilled in cash handling and fostering positive relationships, consistently contributing to team success and revenue growth. Demonstrates a strong ability to multitask and mentor new team members, ensuring a welcoming and efficient work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Sales Floor Lead

Francesca's Boutique
01.2025 - Current
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Resolved customer issues professionally and efficiently, fostering a positive shopping experience for all customers.
  • Managed sales floor operations to ensure smooth workflow and timely task completion.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume
  • (Currently part-time)

Team Member / Cabana Server (Seasonal)

Cowabunga Bay Water Park
04.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Maintained clean and safe work environment.
  • Served meals to customers according to established guidelines.
  • Conducted regular check-ins with guests throughout their visit to ensure satisfaction.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff.
  • Maintained a clean and organized cabana environment for guests'' comfort and safety.
  • Collaborated with fellow servers to provide seamless service during peak hours.
  • Contributed to revenue growth by upselling menu items and promoting seasonal offerings.
  • Accommodated special requests, ensuring memorable experiences for each guest.
  • Collected, arranged, and input information into database system.
  • Increased sales through effective product placements and persuasive communication skills.

Barista

Boulder City Co Store
09.2022 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.

Education

High School Diploma -

Boulder City High School
Boulder City, NV

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Collaboration and Teamwork
  • Following Instructions
  • Cash Handling
  • Cleaning
  • Organizing Work Stations
  • Training and mentoring
  • Multitasking
  • Active Listening
  • Relationship Building
  • Team building
  • Written Communication
  • Self Motivation
  • Product presentation
  • Keyholder

Current Key Realty Student

I am Currently going to school at Key Realty to

acquire my Real Estate License

Timeline

Sales Floor Lead

Francesca's Boutique
01.2025 - Current

Team Member / Cabana Server (Seasonal)

Cowabunga Bay Water Park
04.2023 - Current

Barista

Boulder City Co Store
09.2022 - 11.2023

High School Diploma -

Boulder City High School

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