Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

nicole johnson

Austin,TX

Summary

Versatile and dependable, I excelled at 21 Casino Party’s by mastering various casino games and delivering exceptional customer service, fostering repeat patronage. My quick thinking and strong hand-eye coordination enhanced game integrity and efficiency. Achievements include significantly improving service speed and customer satisfaction, showcasing my ability to multitask and work collaboratively in team settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Amateur Dealer

21 Casino Party’s
01.2025 - Current
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
  • Adhered to company and game policies as well as state and federal regulations.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Kept gaming areas clean and organized to maintain safe and secure environment.

Event Caterer

D’Anthonys Kitchen
10.2024 - Current
  • Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
  • Maintained strict hygiene standards throughout the entire event catering process.
  • Enhanced client satisfaction by providing exceptional catering services for various events.
  • Collaborated with event planners to create seamless experiences for clients and guests.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
  • Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
  • Coordinated with team members to prepare orders on time.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.

Pastry Cook Assistant

Treats By Pappi
09.2024 - Current
  • Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Efficiently managed time-sensitive tasks such as preparing delicate pastries and tempering chocolate to ensure optimal results.
  • Worked closely with the head pastry chef to develop creative solutions for addressing customer allergies or dietary restrictions without compromising taste or presentation quality.
  • Improved overall service speed by effectively multitasking during high-pressure situations, ensuring timely delivery of desserts to guests.
  • Supported the creation of unique dessert offerings by researching current trends and experimenting with new ingredients.
  • Increased kitchen efficiency by maintaining a clean and organized workstation, following proper food safety guidelines.
  • Contributed to restaurant''s reputation for exceptional desserts by consistently delivering high-quality products that exceeded guest expectations.
  • Managed in-store, pick-up orders and catering needs.
  • Cleaned and maintained kitchen equipment and oven.
  • Packaged finished products for sale.
  • Processed customer orders and payment transactions.

General Laborer

PeopleReady
07.2024 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Operated forklifts and boom lifts to complete various tasks.

Prep Cook

D’Anthonys Kitchen
07.2024 - Current
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Trained and assisted new kitchen staff members.

Delivery Driver

Postmates
12.2023 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Education

High School Diploma - General Studies

John Horn High School
Mesquite, TX
05.2013

Skills

  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick thinking
  • Excellent customer service
  • Teamwork
  • Multitasking
  • Money handling
  • Shuffling

Certification

  • CPR certified
  • First aide
  • TABC
  • Servsafe
  • Food handlers

Timeline

Amateur Dealer

21 Casino Party’s
01.2025 - Current

Event Caterer

D’Anthonys Kitchen
10.2024 - Current

Pastry Cook Assistant

Treats By Pappi
09.2024 - Current

General Laborer

PeopleReady
07.2024 - Current

Prep Cook

D’Anthonys Kitchen
07.2024 - Current

Delivery Driver

Postmates
12.2023 - 06.2024

High School Diploma - General Studies

John Horn High School

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