Nicole Johnson
Del Valle,TX
Summary
A driven senior patient service coordinator with extensive experience in customer service, seeking to leverage strong communication and problem-solving skills to transition into engineering.
Overview
9
9
years of professional experience
Work History
Audiology Technician
Austin Regional Clinic
06.2023 - Current
- • Perform scheduled Continued Care Package (CCP) visits for patients needing hearing aid cleaning and battery pick-up
- • Assist patients with basic hearing aid questions and functionality
- • Assist audiologist as needed with difficult hearing tests
- • Sanitize audiology probes and other equipment
- • Restock supplies as needed
- • Assist in benefit verification, authorization, ordering, tracking and charging of hearing aids
- • Assist with hearing aid warranties and returns
- • Initiate and respond to patient communications via phone or Epic
- • Perform scheduled Continued Care Package (CCP) visits for patients needing hearing aid cleaning and battery pick-up
- • Assist patients with basic hearing aid questions and functionality
- • Assist audiologist as needed with difficult hearing tests
- • Sanitize audiology probes and other equipment
- • Restock supplies as needed
- • Assist in benefit verification, authorization, ordering, tracking and charging of hearing aids
- • Assist with hearing aid warranties and returns
- • Initiate and respond to patient communications via phone or Epic
- • Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- • Identified ways to improve efficiency in operations, and implemented process changes.
- • Participated in ongoing training to enhance my job skills and knowledge.
MEDICAL RECORDS SPECIALIST
Enhabit Homehealth and Hospice
10.2022 - 04.2023
- Prepare patient assessment packets
- Follow up on order tracking reports weekly and in accordance with the order procedure; reprocess unsigned orders and other key documents, as needed
- Lead initiatives to contact physicians and marketing staff to timely obtain orders, addendums, and other documents appropriately signed; prioritize unsigned orders older than 30 days
- Process all physician notifications timely, according to workflow and regulations
- Receive, process, and save all medical record documents timely and in accordance with standard operating procedures, to ensure a complete patient medical record
- Prepare and distribute medical records, according to policy, to comply with payor requests, medical record reviews, medical record requests, and pre-/post- payment documentation requests
- Verify paper visits and visit notes
- Process workflow, coordination notes, and administrative tasks timely
- Assist with answering the telephone at the branch, as needed
- Assist with greeting guests courteously and professionally announce their arrival
SENIOR PATIENT SERVICE COORDINATOR
Austin Regional Clinic
02.2016
- Coordinates scheduling for medical appointments including specialty, well check, follow-up;
- Responsible for notifying appropriate personnel of emergencies, patient messages
- Responsible for greeting patients; including patient check-in, ensures appropriate paperwork is complete, insurance card is on file and up-to-date;
- Performs patient registration functions; including collecting and entering demographic and insurance related information into system in order to set-up patient accounts
- Responsible for verifying patients demographic information and account balance
- Responsible for running reports; including wait list, reschedule reports for multiple Doctors to include rescheduling appointments as necessary
- Responsible for collecting payments; Including posting amounts, balances drawer daily, issues receipts and creates master deposits as directed;
- Responsible for handling and distributing Right Fax documents; including on-site release of information; priority on-sight sorting; printing of fax sheets receipts and other documents as needed
- Responsible for creating referrals for specific specialties;
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managed and coordinated multiple projects while ensuring timely completion
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance my job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment
- Identified ways to improve efficiency in operations, and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Worked with coworkers to complete tasks
Education
BACHELOR OF ARTS (B.A.) - HEALTHCARE ADMINISTRATION
Ashford University
Chandler, AZ02.2015
Skills
- Reviewing Patient Information
- Payment Collection
- Records Filing
- EMR Systems
- Medical Records And Documentation
- Records Management
- EPIC EMR
- Positive Interactions
- Clerical Support
- Data Entry
- ICD-9 Coding
- Call Transfers
- Professional Relationships
- Staff Training
- Verbal And Written Communication
- Release Of Information
- Paperwork
- HIPAA Compliance
- Greeting Visitors
- Medical Office Administration
- Medical Information Computerization
- Patient Inquiries
- New Patient Chart Preparation
- Patient Health Information Access
- Demographics Information
- Insurance Eligibility
- Administrative Duties
- Past Due Account Management
- Filing Procedures
- Scanning And Imaging Software
- Client Satisfaction
- Patient Data Collection
- Customer Service
- Patient Care Assessment
- HIPAA Expertise
- Telephone Etiquette
- Records Request Handling
- Protected Health Information
- Document Scanning
- Patient Flow Coordination
- Doctor Communication
- Electronic Filing
- System Organization
- Charting And Clinical Documentation
- Reminder Calls
- Patient Medical Histories
- Customer Inquiries
- External Communications
- Patient counseling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Patient care
Timeline
Audiology Technician
Austin Regional Clinic
06.2023 - Current
MEDICAL RECORDS SPECIALIST
Enhabit Homehealth and Hospice
10.2022 - 04.2023
SENIOR PATIENT SERVICE COORDINATOR
Austin Regional Clinic
02.2016
BACHELOR OF ARTS (B.A.) - HEALTHCARE ADMINISTRATION
Ashford University
Similar Profiles
Amaya RoblesAmaya Robles
Sr Patient Service Coorinator at Austin Regional ClinicSr Patient Service Coorinator at Austin Regional Clinic
Melinda Holliday, MDMelinda Holliday, MD
General and Urgent Care Pediatrician at Austin Regional ClinicGeneral and Urgent Care Pediatrician at Austin Regional Clinic
Eunicee MoralesEunicee Morales
Registered Nurse at Austin Regional ClinicRegistered Nurse at Austin Regional Clinic
Breanna CortezBreanna Cortez
Senior Patient Service Representative at Austin Regional ClinicSenior Patient Service Representative at Austin Regional Clinic
Oriyomi FatokunOriyomi Fatokun
Uber Driver at Uber And LyftUber Driver at Uber And Lyft